Colorado Home Maintenance Manager

About this Opportunity:

We are looking for a talented and solutions-oriented individual to support our Colorado homes and Owners. This person will play a critical role in ensuring our Owners have the best possible experience. The ideal candidate will have the ability to handle a variety of single family home maintenance issues, while maintaining a high level of customer service. 

What You'll Do:

• Create a welcoming environment for our owners by ensuring their homes are in excellent condition through preventative maintenance, reactive repairs, and capital projects
• Apply professional judgment to quickly solve for owner-reported maintenance issues, including but not limited to appliance troubleshooting, cable / wifi troubleshooting, HVAC repair, plumbing, electrical, carpentry, and pool / spa maintenance
• Source and manage third party vendors; evaluate estimates, refine scopes, inspect work quality, and ensure successful delivery
• Exercise discretion in developing optimal project plans and work orders, with consideration for budget, timing, prioritization, and impact on owner experience
• Conduct due diligence inspections during new property acquisitions; identify current issues, potential liabilities, and provide evaluations to cross-functional team
• Maintain a catalog for each property in your market, detailing the equipment and systems in use to ensure quick service and limit outsourcing to third party vendors
• Conduct regular unit walkthroughs and maintenance checks, and assess the readiness of properties to meet experience standards
• Support Operations in developing SOPs and best practices to optimize workflows and improve service quality
• Organize and document project information and updates to support cross-functional alignment
• Source parts / materials and maintain inventory levels across your portfolio
• Travel to properties and outside markets as needed
• Work closely with Home Managers to do what it takes to deliver an incredible owner experience; this includes home inspections, interfacing with owners, and going above and beyond routine maintenance responsibilities

About you

• Experience solving a wide range of repair and maintenance issues within single and multi-family homes, including mechanical, electrical, plumbing, home security, home automation, pool / spa, and HVAC systems
• Flexible and able to thrive in environments with high levels of ambiguity and shifting priorities 
• Detail-oriented and demonstrate a proven track record of prioritizing tasks in order to meet tight deadlines
• Strong communication skills, including the ability to convey critical information to stakeholders quickly and effectively, recommend solutions, and suggest opportunities for improvement
• Professional demeanor and strong ability to establish positive relationships with others; you will be working closely with Home Managers to diagnose problems and address solutions in a collaborative manner
• Possess a leader’s mindset and broad skillset; you see a problem, take charge of the situation, and are not afraid to bring people and resources together to get the job done
• Team player and have a can-do, will-do attitude; you’re willing to help whenever needed, including being available to provide support on weekends, evenings, and holidays
• Ability and willingness to travel, including outside your designated market
• Tech-savvy and / or motivated to adopt new and emerging technologies; you can manage work orders and update tasks on online platforms, and maintain a high level of responsiveness
• Have your own tools and equipment, a valid Driver’s License, and reliable transportation 
• Ability to maneuver tight spaces and lift heavy objects (up to 50 lbs)

Compensation

• $80k with equity package, will also consider experience and certifications