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German Speaking Client Support Specialist - Remote in Greece

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Greece, Germany

Offer summary

Qualifications:

Fluency in German and English, Experience in customer service/support, Comfortable with support software, Residing in Greece or Greek time zones, Attention to detail and organization.

Key responsabilities:

Support German-speaking clients via phone, email, and chat.
Address client inquiries and provide timely resolutions.
Document interactions using the support system.
Collaborate with teams for efficient communication.
Proactively engage with clients to identify needs.

Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/

2 - 10 Employees

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Job description

Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Client Support Specialist, available to work remotely from Greece! If you have a passion for customer service and are looking for an opportunity to assist German-speaking clients, this position could be the perfect fit.

In this role, you will be responsible for supporting our German-speaking clients by responding to queries, offering guidance on our services, and ensuring a positive experience. Your communication skills will be key in building trusting relationships and effectively resolving issues.

This remote position allows you to enjoy the flexibility of working from home while being part of a dynamic team dedicated to client support. If this sounds like an exciting opportunity for you, we encourage you to apply!

Responsibilities

Deliver outstanding support to German-speaking clients via phone, email, and chat.
Effectively assess and address client inquiries, providing timely resolutions.
Utilize the support system to document all client interactions and solutions.
Collaborate with internal teams to ensure smooth service and efficient communication.
Remain informed about our products and services to assist clients knowledgeably.
Engage clients proactively to identify their needs and recommend suitable solutions.

Requirements

Fluency in German and English, both written and spoken.
Previous experience in customer service or client support, preferably in a remote setting.
Excellent interpersonal and communication skills.
Strong problem-solving capabilities and a client-centric approach.
Attention to detail and organizational skills.
Comfortable using customer support software and technologies.
A collaborative team player who can also work independently.
Adaptability to a fast-paced work environment.
Residing in Greece or able to work within Greek time zones.

Benefits