Looking for a greater opportunity for your career? If you are in the field of Customer Service, then this is the day to land your dream job!
Why you will love working with this Client?
Our client is a growing and trusted company in the US and a branded merchandise agency with in-house design, technology, and logistics capabilities. Now, they are expanding their business by building a team here in the Philippines. Join them now!
Location / Shift
Remote, Night Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position
Job Description
We are looking for Customer Service, who will be responsible for helping customers with complaints and questions and giving customers information about products and services as well as taking orders and processing returns.
Key responsibilities:
- ● Provide excellent and easy to understand support via various support channels (email, phone, chat platforms)
- ● Identify potential issues and work with both product and support teams to get resolved
- ● Communicating resolutions clearly, effectively and efficiently to clients
- ● Identifying and taking ownership of problems, concerns or issues with a customer and working with the customer to mitigate or resolve
Qualifications
- ● Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem
- ● Excellent customer service relationship skills
- ● Strong empathy and ability to understand the customer
- ● Team player, great work ethic and ability to work in a high paced environment
- ● Excellent verbal and written English communication skills
- ● Highly organised and attention to detail
- ● Experienced with MS Office including Word, Excel, and Outlook
- ● Experience working with Western companies (preferred)
- ● Bachelor degree preferably Business Administration
- ● 1 – 2 years experience in Customer Support role
- ● Promotional product industry experience will be a plus
Why join optiBPO?
optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.
Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.
