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Systems Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Minimum of 3 years technical experience., Proficient in virtualization technologies., Experienced with Windows and Linux servers., Knowledgeable in networking infrastructure solutions., Industry qualifications like Microsoft AZ certifications..

Key responsabilities:

Provide level 2 technical support and troubleshoot system issues.
Manage network configuration changes and ensure SLAs are met.
Document procedures for troubleshooting and knowledge sharing.
Collaborate on upgrades and incident management with data center teams.
Mentor junior staff and enhance client relationships.

Booth & Partners Large https://boothandpartners.com/

1001 - 5000 Employees

See more Booth & Partners offers

Job description

Job Summary

As a Systems Engineer at Spirit, you will be playing a pivotal role in supporting and improving the quality, efficiency, and success of internal and external infrastructure. We are seeking an individual with a unique blend of common sense, a strong technical understanding, and the versatility to work seamlessly as part of a team or autonomously. Your role goes beyond a conventional networking engineer role; you’ll be entrusted with solving complex problems within client environments, emphasising efficiency and stability. Collaborating closely with technical and non-technical stakeholders alike, you will ensure that our managed services not only meet but exceed client expectations, contributing to the ongoing improvement and investment in our services.

Key Responsibilities

Provide level 2 technical support and troubleshooting for system-related issues
Receive escalated customer calls and emails clarifying requirements in a timely manner
Promptly address escalated customer calls and emails by clarifying their requirements.
Diagnose and resolve system performance problems, in internal and client environments
Ensure customer Service Level Agreements (SLA) and customer expectations are met
Respond promptly to service outages and incidents, implementing effective remediation measures to minimise downtime.
Document troubleshooting procedures and solutions for future reference and knowledge sharing.
Manage and execute network configuration changes, upgrades, and deployments
Cultivate strong relationships with clients by providing top tier service and support
Support both on-premise and cloud hosted Infrastructure for client and internal environments
Collaborate with data centre operations teams to coordinate system upgrades, migrations, capacity planning, and incident management.
Design, implement, and manage complex network infrastructure solutions for both internal and external client environments.
Assist with the stability, security, and scalability of systems through proactive monitoring and maintenance.
Collaborate with cross-functional teams to integrate networking solutions with other IT systems and applications.
Provide mentorship and guidance to junior networking engineers and other technical resources within the organisation.
Adhere to the Spirit policies and procedures, and work with teams to iterate and develop said policies and procedures.

Requirements

Essential Skills & Experience

Minimum of 3 years of technical experience in medium to enterprise environments
Proven experience in supporting multiple domain environments
Proficiency in virtualization technologies (VMware, Hyper-V, Azure Virtual Machines)
Experience with M365 and cloud computing, adhering to industry best practices
Familiarity with supporting English-speaking countries
Over 3 years of experience with Windows and Linux server operating systems
Experience in supporting and managing data center networks
Knowledge of data center infrastructure, including servers, storage, and virtualization technologies
Proficiency with leading networking infrastructure solutions (e.g., Meraki, Fortinet, Sophos, Juniper, Cisco, WatchGuard, MikroTik, Aruba, Ruckus)

Industry Qualifications

Microsoft AZ-900
Microsoft AZ-104
Microsoft AZ-700
Microsoft AZ-500
VMware Certified Technical Associate
Veeam Certified Engineer (VMCE)
ITIL Certification (highly regarded)

Personal Qualities and Attributes

Ability to prioritize tasks effectively while maintaining ticket documentation and management standards
Strong decision-making skills and sound judgment when engaging with internal and external stakeholders in high-pressure situations
Proactive approach to identifying and resolving complex technical issues using critical thinking and analytical reasoning
Excellent verbal and written communication skills
Ability to convey technical concepts clearly and concisely to both technical and non-technical audiences
Customer-centric mindset, prioritizing clients' needs and objectives while delivering exceptional service and support
Actively seeks opportunities for professional development and skill enhancement