Customer Support Agent - US Sports

About the Company Our client, a pioneer in crafting businesses that deliver unforgettable experiences, is in search of exceptional talent worldwide to bolster their fast-growing team.

The Role Are you an incredible Customer Support Agent with a passion for sports? This is your chance to step into the spotlight! As the first point of contact for our client’s cherished customers, you'll deliver first-rate service, swiftly address inquiries, and go above and beyond to provide the best solutions. You will be an integral part of the Customer Support Team, managing interactions via email, live chat, and phone. This role demands flexibility to accommodate a 24/7 support schedule, including rotational shifts on weekends and holidays. If you’re driven by a fast-paced, growth-centric environment, you are the perfect fit!

Key Responsibilities

• Deliver detailed product and service information, ensuring all customer issues are resolved with unmatched satisfaction.
• Maintain precise customer records, process accounts, and manage documentation with utmost efficiency.
• Tackle service or product issues by identifying the problem's root cause and articulating effective solutions.
• Provide clear explanations of betting rules, odds, and promotional details to ensure comprehensive customer understanding.
• Achieve and exceed both individual and team goals in accordance with the company’s performance indicators and service agreements.
• Proactively manage customer complaints, offering solutions and follow-ups that aim to surpass customer expectations.
• Engage with customers enthusiastically in every interaction, enhancing their overall experience.