Field Claims Adjuster

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Field Claims Adjuster – Work from home

Job description

We’re looking for a Field Claims Adjuster to join our growing team!

As a Field Claims team member, you’ll be at the heart of what we do best:  helping people. You’ll work alongside a passionate and diverse team of claims adjusters who are experts in helping customers get back on track after a loss.

Your empathy and impressive skills will be a great addition to our team, and we’ll give you exciting opportunities to investigate and manage complex claims and losses for both our personal and commercial lines of business.  Plus, we have over 75 different types of positions within Claims, and that means tons of opportunity for you to grow your career in ways that are meaningful for you.

Travel requirements:

In this role, you will be responding to claims in different regions.

All applications will be considered but we have a strong need in the following areas: Montréal, Outaouais, Montérégie, Saguenay, Chaudières-Appalaches, Estrie, Drummondville and Val-d'Or.

What you’ll do here:

• Let your technical expertise shine as you approach each unique situation.
• Assess and analyze policy wordings and damage to determine appropriate coverage.
• Assess the potential liability of the insured and third parties via consultations with experts.
• Negotiate with customers, claimants, lawyers and insurers to settle claims within your established authority scope.
• Actively participate in claims catastrophes (CATs) and work overflow when required.
• Build relationships and collaborate with different teams including appraisal, underwriting and legal.
• Manage costs efficiently and effectively.
• Stay in-the-know about insurance products and trends in appraisal and investigation techniques and services.

What you bring to the table:

• You must hold a 5A Claims Adjuster Certificate.
• You must have at least two years of experience as a property adjuster.
• You have a college diploma, or equivalent work experience (an asset).
• You have a working knowledge of the law.
• You are an excellent communicator in both French and English. Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
• You have a valid driver's licence and a good driving record.
• You must be available to travel on short notice.

What you bring to the team:

• You are highly knowledgeable of personal and commercial insurance products.
• You are a skilled investigator and critical thinker.
• You are a self-motivated goal seeker; you love a fast pace and interesting challenges. 
• You are an independent, analytical expert who can problem solve under pressure.
• You are an organizational ace – You keep beautiful documents, records of interviews with policy holders and witnesses, research, reports and communications.
• You are an outcome owner who can take appropriate action and be accountable for their decisions.
   

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work.
• Stimulating, challenging projects and development opportunities to help you grow your skills and career.
• A comprehensive financial rewards program that recognizes your success.
• An extensive, flexible benefits package.
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased.
• A $600 annual wellness account that promotes an active lifestyle.
   

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.