Field Technical Support Specialist -Automation (f/m/d)

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Technical Support Specialist - Automation for Beckman Coulter Diagnostics is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

This position is part of the Customer Care Organization located in Milan and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Technical Support Specialists Team and report to the Technical Support Manager responsible for Customer and Field Service Engineers technical support. If you thrive in an amazing and supporting role and want to work to build a world-class Service Post Sales organization—read on.

In this role, you will have the opportunity to:

• Provide second level support by resolving customer(s) problems and issues through technical expertise and troubleshooting on Automation systems
• Support our field team (FSE, FAS) to maintain, install, validate laboratory systems in the field. You advise the team in more relevant and critical technical issues ensuring strong customer satisfaction, retention rate and warranty conversion
• Utilize critical thinking to resolve appropriate action to rapidly repair instrumentation
• Ensure the growth of the Field Service Engineers “Technical Know-How” managing the flow of the technical information between the European and BU to the local team
• Collaborate actively with Sales/Application/Tender Department in order to improve Customer solutions and routine 
• Verify the operational performance and data quality of systems in order to supply to our overall commercial organization
• Develop your project management skills in the context of installation projects

The essential requirements of the job include:

• Associate degree (prefer technical, biomedical, robotic, automation or related) or at least some equivalent demonstrated experience with fluent in English and Italian verbal and written enough to attend and provide trainings and participate in discussion forums and international meetings.
• Willing to work different shifts/flexible hours as business needs and ability to travel and provide service in whole country as well as periodic travel to other European countries and overnight travel.
• Strong leaderships skills and interpersonal relationship. 

It would be a plus if you also possess previous experience in:

• Problem solving and aptitude to proactively identify solutions.
• Good IT knowledge. Familiar with IT topics: enjoy setting up and managing networks, servers, firewalls, interfaces. 
• Develop critical mindset supported by DBS tools.  

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.