Operations Manager

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Sedgwick Building Consultancy Division is part of Sedgwick International. You will be working within a varied team which includes APC candidates, experienced MRICS surveyors and Chartered Engineers.

Our business has grown considerably over the last few years, with huge opportunities still to be capitalised on in both the insurance and non-insurance markets. To support that growth we have a fantastic opportunity for a surveying manager to join our team. This opportunity is available to candidates from across the UK.

Working with a Regional Director, you will lead a team of surveyors who are  involved in projects to reinstate commercial and domestic properties following damage by an insured peril. Projects typically range in value from £50k to £5m.

Your key responsibilities will include:

• Mentoring, training and development of your team

• Ensuring your team meet their targets for client service, technical reporting and quality

• Promotion and delivery of our goal of “making claims easy for everyone”

• Understanding the importance of excellent customer care, and deliver that with your team

• Developing and then meeting financial targets for your team, and understanding how you can influence the financial outcomes

• Liaison with insurer clients as required, and understanding their bespoke requirements

• Building collaborative working relationships with other internal product lines

Sedgwick offers excellent opportunities to develop as a professional both within the UK and internationally. Whether it be flooding in any area of the UK, or responding to Hurricanes in the Caribbean, we will be able to offer a different portfolio of work than you may see in other companies.

You will be required to work very closely with colleagues in the Loss Adjusting teams to build relationships. An ability to bring non-insurance clients would be valued. This is an exciting opportunity for a talented Building Surveyor looking to develop their career.  As we have grown so have the opportunities and roles available in our business and we value candidates with ambition.

You will have/will be:

• The desire and ability to deliver excellent customer service

• Proven management skills, and the confidence to lead a high performing team dealing with complex claims 

• First class communication skills, both written and verbal

• Strong organisational skills and the ability to prioritise your workload under pressure

• The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs

• A building related degree

• As a minimum actively working towards Chartered status

• An interest in sustainability and a passion to assist our plans to reach net carbon zero

• Full UK driving licence essential

• Knowledge of building construction and relevant legislation

• Able to plan projects to ensure robust control of time, cost and quality

• Highly responsible and decisive, but also a team player

• Able to proactively manage your own caseload

• I.T. literate, particularly with MS Word and Excel

• Able to appreciate the importance of delivering outstanding customer service

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Incentive Scheme

• The opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• Company car/car allowance

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.