Software Engineering Manager

See yourself at Twilio

Join the team as our next Software Engineering Manager on Twilio’s Segment Compute team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

As an engineering manager on the Twilio Segment Compute team, you’ll build and scale systems that process hundreds of thousands of data points per second and query petabytes of data to unlock rich capabilities for our customer data platform (CDP). The team you oversee will have a deep understanding of large distributed systems and data processing at scale. You’ll be responsible for managing engineers, leading execution, and guiding the technical decisions of the team to deliver high business impact. You’ll also need to be able to articulate the trade-offs between cost and performance and design solutions that balance reliability, performance, and product velocity.

Responsibilities

In this role, you’ll:

• Lead a team of backend engineers to scale and operate foundational compute systems. 
• Set the technical vision for your team and be accountable for team plans and deliverables.
• Grow and develop a high-performing team of hardworking and motivated engineers.
• Ensure your team delivers high output with strong ownership and impact.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• BS in a relevant field or related work experience.
• 8+ years of hands-on experience building production grade systems and working with data at scale.
• 2+ years of engineering management experience. 
• The ability to communicate well. You can explain technical concepts to cross-functional stakeholders, other engineers, and support teams.
• Have strong familiarity with agile processes, engineering best practices, and believe in automation over toil.

Desired:

• Experience with Apache Flink, Trino, Spark, or other distributed compute frameworks
• Experience managing and operating AWS infrastructure
• Experience working in a geographically distributed team.  

Location

This role will be for Remote - India

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.