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Customer Service Associate I (Remote) December classes/ Longview, TX

Remote: 
Full Remote
Contract: 
Full time
Salary: 
29 - 29K yearly
Experience: 
Entry-level / graduate
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

6 months or more of customer service experience, 6 months or more of call center experience.

Key responsabilities:

  • Answer 40-50 inbound/outbound calls daily
  • Assist customers with mortgage payment options and inquiries
Mr. Cooper logo
Mr. Cooper Financial Services Large https://www.mrcooper.com/
5001 - 10000 Employees
About Mr. Cooper
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are. We’re Challengers of Convention Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast. We’re Champions for Our Customers Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back. We’re Cheerleaders for Our Team Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission. We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service. At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future. Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you. Visit careers.mrcooper.com for current job openings. Mr. Cooper Mortgage is a proud equal opportunity employer. NMLS #2119 Nationstar Mortgage LLC dba Mr. Cooper Equal Housing Opportunity Legal: www.mrcooper.com/legal This site is not authorized by the New York State Department of Financial Services. No mortgage loan applications for properties located in the state of New York will be accepted through this site. Mr. Cooper Mortgage is the consumer brand for the mortgage servicing and originations operation of Mr. Cooper Group Inc. (NASDAQ: COOP).
See more Mr. Cooper offers

Job description

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Why Choose Mr. Cooper?

At Mr. Cooper Group, we embrace a relaxed and casual work environment that matches our attire. We are not only committed to doing right by our customers, but also our employees.

Discover the Benefits:
• Team member mortgage loan program and down payment assistance program
• Student Debt Repayment program
• Tuition reimbursement
• Paid time off and paid holidays
• Market-based health insurance for medical, dental and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways

In Your Typical Day, You Will:
• Answer 40-50 inbound/outbound(dialer) calls a day
• Assist customers with payment options, escrow items and any general mortgage information
• Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
• Assist customers that are 30 days or less due on their mortgage payment

Qualifications:
• 6 months or more with customer service experience
• 6 months or more with call center experience

Additional Details:
• Hourly rate is $15.00 an hour
• Eligible for monthly bonus and incentive rewards!
• Must reside within 60 miles from office location
• Comprehensive 6- week paid virtual training – equipment is provided
• Attendance is required for the first 90 days of training is required.
• Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.
• Work schedule after training will align with these business hours


Apply now and join our team of dedicated customer service professionals!

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

023064

Job Category:

Servicing

Primary Location City:

Longview

Primary Location Region:

Texas

Primary Location Postal Code:

75601

Primary Location Country:

United States of America

Additional Posting Location(s):

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Call Center Experience

Other Skills

  • Verbal Communication Skills
  • Customer Service
  • Problem Solving
Are you interested?

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