Sr. Implementation Manager (Enterprise SAAS)

As a Sr. Implementation Manager You Will:

As a Sr. Implementation Manager focusing on secondary engagements (post initial implementation), you’ll have the opportunity to become a leading expert in all MANTL products, be the face of MANTL, and be a trusted advisor to our clients as they onboard to new products and functionality post initial implementation.

Each client has unique needs - you will keep the projects on track and driving MANTL time to value by providing technical and operational guidance to help each client effectively leverage our platform and drive maximum impact for their business.

You will work closely with the Product, Engineering, and Account Management teams to build out processes that streamlines the client onboarding experience for secondary engagements, and for ensuring a smooth experience while adding additional functionality to already-live sites.

You should be comfortable with managing client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams while acting as a customer advocate across internal product, engiering, and design teams.

About You:

• You learn new systems and processes quickly and approach complexities from an analytical perspective.
• You have a proven track record/ability to train clients on the software and provide guidance on change management.
• You have an ability to create detailed implementation plans, manage timelines, and coordinate resources effectively.
• You Identify potential risks and develop strategies to mitigate them.
• You have the ability to diagnose and resolve issues that arise during implementation.
• You are able to handle unexpected challenges and adjust implementation plans as needed.
• You regularly evaluate current implementation processes to identify bottlenecks, redundancies, or areas for enhancement.
• You gather feedback from clients, team members, and other stakeholders to understand pain points and areas needing improvement

We Are Looking For:

• 5+ years in a client-facing delivery role
• Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications (e.g. json, xml, etc) and web services API's (e.g. SOAP, REST, etc.)
• Experience implementing enterprise software solutions
• Experience interfacing with technical teams
• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable and digestible by different audiences

Preferred

• JIRA proficiency or similar project management software
• Prior experience at a FinTech company or other industry subject to regulations
• Prior experience as a technical project manager or similar role
• Enterprise SaaS Experience

What We Offer:

• MANTL offers competitive compensation package including base salary, equity, and benefits. 
• 100% covered medical, dental, and vision insurance for employees
• Unlimited PTO
• Remote or onsite flexibility
• A creative and fun team that comes together for regular events (Some examples from the past include improv, chocolate and wine tasting, happy hours)
• Remote setup allowance of $400
• Mental health and wellness programs

Who is MANTL?

MANTL is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.

Our deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here.

Our investors include CapitalG, Point72, ClockWork, and BoxGroup.

The MANTL Culture

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.

People are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well. We’re always a work in progress — and we’re proud to be named one of Crain’s 100 Best Places to Work in New York City for two years running.

MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.