Job Description:
Join our Team: Customer Service Representative
Oud Gastel (Roosendaal) 40 hours
Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative to contribute to the Genie Customer Operations Team.
At Terex/Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
As a Customer Service Representative at Genie, based in Oud Gastel (Roosendaal), you'll play a pivotal role in the day-to-day operations of our busy, multilingual, and international Machines Customer Service Department within the mechanical equipment industry. Your main role is to sustain good customer and sales relationships, maintenance of complex order management processes and communicating with different stakeholders to deliver excellent customer service.
What you’ll do
Process customer orders in TMS (Oracle) with accuracy in configuration, terms, and pricing.
Maintain comprehensive records of customer interactions and transactions in Salesforce.
Provide quotes for lead times, pricing, and shipping.
Respond promptly to customer and sales inquiries, providing clear communication to resolve order fulfillment issues.
Collaborate with Sales, Materials, Logistics, and Technical Support to address customer needs.
Build and maintain strong customer relationships with the sales team.
Identify opportunities for process improvements and contribute to enhancing the overall customer service experience.
Handle regional and international shipping.
Participate in ongoing personal development and training.
What you’ll bring
Associate degree or equivalent professional experience.
Fluent in English (verbal and written). An additional language as German, French or Spanish is a plus.
Experience in a customer service or support role, ideally within the automotive, machinery, or logistics industry.
Familiarity with CRM software and ERP systems, and strong with MS Excel.
Ability to multitask and prioritize in a fast-paced environment.
Strong communication skills with a focus on customer satisfaction.
Strong problem-solving skills and attention to detail.
Proactive attitude with eagerness to learn new products and processes and willingness to go the extra mile to meet customer needs.
Why Join Us
We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
We are committed to helping team members reach their full potential.
Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
We offer competitive salaries, a weekly work from home day, 24 holidays, 5 ATV days, pension, sickness insurances, health insurance discounts, LinkedIn Learning, a mentorship program, and more.
For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com
Terex/Genie is an equal opportunity employer and appointments are based on merit. We value diversity, and we welcome applications from all sections of our community. At our site in Oud Gastel (Roosendaal), we have a very diverse workforce and have English as our working language.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at Globaltalentacquisitions@terex.com
The Company offers competitive salaries, advancement opportunities, and a wide range of benefits.
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.
