MACNY - Training Coordinator

Overview:

The Manufacturers Association of Central New York (MACNY) is seeking an organized and detail-oriented Training Coordinator to support a growing training department. The ideal candidate has experience with training or event coordination, is highly organized and can manage multiple projects simultaneously, is customer-focused, and has strong communication and critical thinking skills.

The Training Coordinator will coordinate with trainers to offer MACNY members a wide range of training and development opportunities; design training schedules; provide a best-in-class experience for in-person, virtual, and hybrid training event attendees; serve as the main point of contact for training inquiries; maintain records for the training department; prepare training materials; support administrative needs of the training department; and other various projects.

These statements are intended to describe the general nature and level of work involved in this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job.

• Member/Customer Support
  • Respond to (and follow up on) all training inquiries as the initial point of contact, both by phone and email
  • Process incoming training registrations
  • Process inquires for custom training proposals
• Trainer Communications
  • Communicate with trainers to schedule sessions and share important information
  • Maintain trainer database
  • Maintain up-to-date records for the various training opportunities offered by MACNY and our partners
• Training Coordination
  • Reserve in-person training spaces and set up virtual meetings
  • Responsible for sending reminder emails for all trainings, including important class details
  • Prepare and distribute name badges, sign in sheets, and class materials/binders for all training sessions
  • Provide in-office administrative support for all trainings, including arriving early for trainer set up, room set up, welcoming attendees, making coffee, stocking fridges/snack areas, ordering lunches (when applicable), cleaning up and resetting the room after the session, etc.
  • Follow up with training participants with event evaluations – collecting feedback and sharing results
  • Preparation and distribution of certificates of completion for all trainings
  • Prepare custom training proposals in coordination with training partners and requesting party
• Other
  • Contribute ideas to make each training class an outstanding experience for all attendees
  • Support virtual meeting technology (Zoom and Webex) in the office and in training rooms
  • Assist with ordering office and kitchen supplies and keeping kitchens supplied for events, training, etc.
  • Provide administrative support for training department

• Other duties as assigned

• 1-2 years previous training coordination or event coordination experience
• Detail oriented with strong organizational skills
• Exceptional written and verbal communication skills
• Exceptional customer service skills
• Self-motivated
• Ability to manage evolving directives and competing deadlines
• Ability to prioritize multiple projects simultaneously
• Skilled in Microsoft Office Suite
• Proficient in online meeting tools, preferably Zoom
• Experience with Salesforce or other CRM preferred
• Experience with project management software preferred
• Willingness to learn new programs and skills

https://www.macny.org/

The Manufacturers Association of Central New York (MACNY) is a not-for-profit 501(c)(6) association representing over 300 businesses and organizations across Central and Upstate New York. About three-quarters of MACNY’s members are industrial companies with the remaining members consisting of accounting firms, insurance agencies, law firms, financial institutions, and other service providers that support manufacturers.

MACNY members supply the region, nation, and world with a variety of products and services. Distributed across 26 counties in Central and Upstate New York, MACNY’s member companies employ over 50,000 workers.

For members and the community, MACNY’s staff provides a wide range of services, including training and leadership development, networking events, workforce development, human resources services, advocacy, energy and purchasing solutions, and organizational growth services and consulting. This portfolio is designed to provide members with the tools, information, people, and resources they need to compete in the global market.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Disability insurance
• Life insurance
• Vision insurance
• Flexible spending account
• Paid time off

MACNY employment practices and procedures and conditions of employment are administered without discrimination on the basis of race, color, creed, religion, sex, sexual orientation, age, marital status, national origin, ancestry, genetic characteristics, medical conditions, status as a victim of domestic violence, veteran status, special disabled veteran or disability, or non-job-related felony conviction record (or any other legally protected status) including, but not limited to, recruiting, hiring, promotion, training, compensation, benefits, retention and termination in accordance with applicable federal laws.