Job description

As a Bilingual Customer Service Representative at Stafi Live, you will be the voice of our company, providing exceptional customer support in both English and Spanish. Your primary responsibility is to assist clients by addressing inquiries, resolving issues, and delivering accurate information about our products and services. In this role, you'll work closely with a dedicated team to meet and exceed client expectations, helping to create a seamless and positive customer experience.

Responsibilities:

Respond to client inquiries in both English and Spanish, delivering clear and accurate information on products and services.
Troubleshoot and resolve client issues promptly, escalating cases as necessary to ensure satisfaction.
Manage high call volumes while maintaining a professional and patient demeanor.
Collaborate with team members to continuously improve customer support processes and outcomes.
Provide feedback on customer interactions to help identify opportunities for improvement.
Handle inbound and outbound calls with professionalism and courtesy.
Assist customers with inquiries, ensuring a positive customer interaction.
Flexibility to adapt to varying work hours and shift requirements.

Requirements

Proven Customer Service Skills: A track record of delivering exceptional customer experiences.
Language Proficiency: Fluent communication skills in both English and Spanish (written and verbal).
Flexible Availability: Ability to work a flexible schedule, including evenings and weekends, as needed.
Call Center Experience: Previous experience in a customer service role, particularly in voice campaigns.
Sales Experience (Optional): Sales experience is a plus but not required.

Benefits