Offer summary
Qualifications:
Fluent in French and English, both speaking and writing., Strong analytical and critical thinking skills., Previous experience in a customer service role preferred., Ability to quickly switch between communication channels., Willing to work 40 hours per week..
Key responsabilities:
- Engage with customers and resolve disputes.
- Address customer queries via multiple channels.
- Serve as a link between departments.
- Provide feedback for service improvements.
- Ensure customer satisfaction and retention.