Inside Sales Account Manager

JOB TITLE:  Inside Sales Account Manager  

SCHEDULE: Mon- Fri, 35 hours/week: supporting Business Development Managers on the West Cost 

LOCATION:  Remote position must be located in Canada 

WELCOME TO THE GLOBUS FAMILY OF BRANDS! 

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability! Watch a video about the Lighthouse Project to find out more about these efforts! 

We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.  

Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, Work from home options, and Home office reimbursement. 

Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family), a free Avalon cruise after 2 years, and Special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few. 

ABOUT THE ROLE 

The role of an Inside Sales Account Manager is to serve the external customers and internal partners by generating and increasing sales. In this role, account managers will manage mid-level travel agency accounts by implementing outbound calls and correspondence campaigns, build relationships with existing accounts, and work with new accounts to mine and grow their business with us. Inside Sales Account Managers will help to provide problem solving for agencies that have contacted sales, by redirecting the agent to the appropriate department when possible.   

EXPERIENCE/SKILLS REQUIRED  

• 3-5 years Sales experience 
• At least 2 years Travel industry experience 
• Business acumen (business knowledge, competitor awareness, organization strategies)

EXPERIENCE/SKILLS PREFERRED   

• Working knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint
• Managing sales accounts (knowledge of Customer Relationship Management (CRM) systems and tools)
• Working in a similar position within the sales and marketing field in the travel industry
• Leisure travel product and destination knowledge, Strong travel industry knowledge preferred

RESPONSIBILITIES: 

•    Developing and maintaining relationships with the Business Development Managers and Account Managers to fulfill travel partner needs. Partner with Business Development Managers on territory priorities to increase GVI sales with agencies and advisors. 
•    Educating travel advisors on our products, destinations, and promotions, and generating and increasing sales by conducting outbound call and e-campaigns. 
• Onboarding of new accounts, including Secondary Phone Field (SPF)/Independent Contractor (IC) advisors.  Ensure advisors have what they need to successfully take action to sell Gfob. 
• Remaining knowledgeable and up to date with company products and competitive landscape to ensure a trusted resource with advisors. 
• Servicing travel advisor questions regarding GVI products, promotions, destinations, policies, issues, with emphasis on positive and timely resolution for the advisor and company. Work closely with other internal departments for escalation resolution. 
• Generating marketing materials for travel advisors, to increase sales opportunities.  Promote use of social media content, blogs, etc., of Gfob content, for advisors.
• Participating in agent webinars/trainings as needed. Attending travel shows/events as needed. Ability to travel domestically and internationally, and for yearly sales meetings in Denver. 

EEOC 

At Globus family of brands , we value diversity – in backgrounds, cultures and in experiences.  As an equal opportunity employer (EOE), we are committed to creating a supportive environment for our team members and welcome people from all walks of life to authentically enhance our globetrotters' experiences.  We are intentional and reflective about the team and culture we are creating and are looking for people who are not only skilled at their role but are also invested in supporting each other’s development.   

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.