About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Information Security Engineer II (ISE2) is experienced with firewalls, IP network devices, VPN networks, routing protocols, Microsoft Office products, and delivering positive customer experience. ISE2 effectively supports the Service Delivery and Service Activation organizations by accurately reviewing, updating, and completing security products order criteria. ISE2 provides regular order progress reports through written notes and completing order tasks. ISE2 interacts with customers to analyze, build, activate, and document security configurations leading to accurate implementation and installation of a customer’s service.
Location
This role is Work from Home and can be based anywhere in the United States.
The Main Responsibilities
- Manage an order queue of security customer from service order received to customer on-boarding.
- Meet key performance metrics by completing services with high quality and on-time
- Engage internal teams and customer to optimize security design solution and order accuracy in ordering systems.
- Processes new installations, migrations, and modifications to customer security services.
- Gather security data from customer as needed to complete configuration documentations for security provisioning and activation.
- Build customer service orders in Fortinet firewall platform based on information gathered from customer technical contacts.
- Activate customer services during maintenance windows. Perform troubleshooting as needed during activation events to ensure successful turnup of customer services.
- Participate in activation on call rotation.
- Provides timely written status updates in the ordering systems; set appropriate jeopardy status, escalations, and engages appropriate resources to overcome obstacles impeding order progress.
- Reviews, complies to, and edits standard operation procedure and other engineering documents and templates
- Remains current on the latest data network and security technology through completion of required/recommended training and reading material.
- Attend new product and product feature enhancement meetings to learn and internalize new product or feature offerings
Knowledge, Skills Or Abilities
- Knowledge of the telecommunications industry and security
- Fundamental Knowledge of OSI model, TCP/IP, and IP Routing
- Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, GRE, TCP/IP and IP Routing
- Proficiency with Microsoft Office products
- Excellent verbal and written communication skills
- Attention to detail with good organizational and time management skills
- Operate effectively and professionally with customers, team members, and cross functional organizations
- Thrive in an environment with changing priorities and deadlines
- Pro-actively manage issues and drive resolution with minimal direction from peers/management
- Knowledge of Lumen ordering and workflow systems a plus
- Ability to pro-actively manage issues and drive resolution without receiving or receiving minimal direction from peers/management
What We Look For In a Candidate
Required Skills / Qualifications:
- 5+ years related experience in security or IP networking
- Experience: 5+ years in Security or IP Networking
- Education Level: Bachelor's Degree
- Field of Study: Engineering, Computer Science, Computer Information Systems, Security or related
- A combination of education and experience is acceptable
Preferred
- Knowledge of Fortinet firewall platform preferred
- Proficiency in SSH and Cisco/Juniper/Alcatel router commands preferred
- Experience with security implementations preferred – Firewall, Threat Management, IPSEC tunnels, SSL VPN, Security Analytics
- Ability to work in Unix based systems a plus
- CCNA/CCNP a plus
- Security certifications a plus
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$63,980 - $85,300 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$67,340 - $89,780 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$70,710 - $94,270 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$74,070 - $98,760 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 334974
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min
63980
Salary Max
98760
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
10/18/2024
