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Technical Support Engineer - US

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

4+ years in Customer or Technical Support, Experience with data catalogs and governance, Proficient in SQL, REST APIs, Linux, Knowledge of cloud technologies (AWS, Azure, GCP), Familiarity with programming languages (PHP, Java, Python).

Key responsabilities:

  • Resolve customer concerns through support tickets
  • Collaborate with data teams to enhance services
  • Guide customers on platform functionalities
  • Contribute to a knowledge base for users
  • Train and mentor new team members
Atlan logo
Atlan Scaleup https://atlan.com/
201 - 500 Employees
About Atlan
Built by a data team for data teams, Atlan is the active metadata platform for the modern data stack. It stitches together metadata from various sources (Snowflake, dbt, Databricks, Looker, Tableau, Postgres, etc.) to create a unified data discovery, cataloging, lineage, and governance experience across all your data assets, from columns and queries to metrics and dashboards. Atlan facilitates a two-way movement of metadata, bringing context back into the tools and workflows that your data team uses every day — for example, in your BI tool when you wonder what a metric on the dashboard means.A pioneer in the space, Atlan was named a Leader in Forrester Wave™️: Enterprise Data Catalogs for DataOps in 2022 and was recognized by Gartner seven times in 2021, including as a Cool Vendor in DataOps and in the inaugural Market Guide for Active Metadata Management. Today, we power pioneering data teams like WeWork, Plaid, Postman, Unilever, and Ralph Lauren. We recently raised a Series B, backed by top investors (including Insight Partners, Sequoia, and Salesforce Ventures) and founders & CEOs from the modern data stack (including Snowflake, Looker, and Stitch).For more information, visit http://www.atlan.com/ or follow us on Twitter at AtlanHQ.
See more Atlan offers

Job description

At Atlan, we’re proud to be the leader in the Forrester Wave: Enterprise Data Catalogs, Q3 2024, and working with the world’s largest organisations to drive innovation and success. Our growth and impact have created an exciting opportunity for a Technical Support Engineer in the US. 🏆

Join Atlan, where we're leading the active metadata management revolution, enabling data teams to unlock insights and drive innovation. As a Technic Support Engineer, you'll be at the forefront, directly tackling support tickets and guiding our customers to conquer data mountains with confidence.

Your Mission:
  • Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality.
  • Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
  • Customer Superhero: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals.
  • Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond.
  • Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies.
  • Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience.
  • Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
  • Train and mentor: new team members as we scale our Customer Happiness function

    • What Makes You a Great Fit:
  • Experience: 4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience.
  • Expertise: in data-related domains: data catalogs, governance, quality, observability, etc.
  • Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP).
  • Familiarity with DBT/Snowflake/Databricks, prior experience with data platforms and governance, strong customer relationship building skills.
  • Good to have the understanding of at least one of the programming languages (PHP, Java, Python).
    • Join the Atlan revolution and unleash your potential as a Technical Support Engineer

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Data GovernanceData Management PlatformsJava (Programming Language)DatabricksAlation Data CatalogRESTful APITechnical SupportSnowflake (Data Warehouse)Data QualityLinuxKubernetesProduct SupportPHP (Scripting Language)Python (Programming Language)Cloud ServicesObservabilityCloud TechnologiesCustomer Relationship BuildingCustomer SupportSQL (Programming Language)

    Other Skills

    • Troubleshooting (Problem Solving)
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