Technical Product Manager

Title: Technical Product Manager

Reporting to: Product Leader

Location: This position can be based remotely. Strong preference for San Francisco Bay area, the Washington, D.C. Area,  Mid-Atlantic, or Northeast US. Get Well’s headquarters are in Bethesda, Maryland. 

Opportunity:

Get Well is on a mission to help patients and families take an active role in their health care. We are looking for passionate, hard working people to work collaboratively to create products that have real, measurable impact on patient engagement with the potential to transform the patient care industry.

This Technical Product Manager role will focus on building consumer experiences for patients and clinicians across mobile and web technologies that drive short and long-term growth within domestic and international markets. You’ll collaborate with a team of product managers, designers, engineers, and data scientists to drive data-informed decisions, develop roadmaps, and make strategic product decisions to help millions of patients in some of their most challenging moments of need.

Responsibilities:

• Collaborate with product leadership on strategy and roadmap execution 
• Own, manage and drive a prioritized product backlog and collaborate daily with our product managers and engineering leads to deliver quality features and products within the expected timeline
• Execute delivery of key product documentation and components:
  • Detailed user stories with technical and non-technical requirements
  • Detailed Product Requirements Definition (PRD)
  • Product Release Plans
  • KPIs - product SaaS license bookings, SaaS AAR, SaaS AAR Growth rate; gross margin, contribution margin
  • Market share vs SAM; competitive product position
  • Training, implementation, and user guides
  • Product marketing materials and support
• Liaison with and participate in product sprints with SW/AI development teams
• Client referenceability with regard to value delivered
• Releases on schedule with functionality as promised
• Partner closely with product, engineering and UX to develop detailed and actionable epics and stories
• Be the voice of the user: collaborate with our clients and users to attain a deep understanding of their needs and wants
• Evaluate user feedback and improvement areas to identify new feature opportunities that will guide our roadmap
• Collect internal stakeholder and partner teams’ feedback for feature development and enhancements
• Monitor and report on users’ reactions and usage post launch
• Assist with market research and competitive analysis
• Evaluate market competitors for emerging technical features and technology trends
• Perform product demos and training

Requirements:

• 4-6 years in a product management role
• Computer Science or engineering degree, preferred but not required
• Experience building an end user product
• Experience with mobile products and analytics/benchmarking/reporting highly preferred
• Ability to manage self and team to goals and deadlines
• Experience working with development and UI/UX
• Experience with lean / agile methodologies
• Healthcare experience is a plus
• Outstanding communication skills, both written and verbal
• Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations
• Experience building healthcare enterprise platforms
• Understanding of APIs  
• AI/ML experience is a plus

About Get Well:

Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well’s award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter.

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $115k - $150k in base salary plus bonus potential. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.

Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.