Sr. Strategic Relationship Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

The Senior Strategic Relationship Manager will serve as the external point of contact for Voya’s top tier employee benefit distribution partners and is responsible for the day-to-day management of these partnerships at the strategic level, including but not limited to, national consulting firms, benefit centers of excellence, employee benefits brokers, and technology vendors for life, disability, voluntary benefits and health account solutions products. 

The Senior Strategic Relationship Manager will work closely with strategic partner carrier relations contacts and internal stakeholders in sales, underwriting, product, actuarial and operations to ensure agreed-upon terms, process and procedures are followed appropriately to meet strategic partner expectations.  This includes anticipating strategic partner needs and taking proactive steps to advance the relationship.

Profile Description:

• Primarily responsible for relationship management of Voya Health Solutions strategic distribution partnerships (national consultants, regional brokers, broker centers of excellence, ancillary general agents) with little support from other members of the Strategic Relationship Team.  Serves as first point of contact for strategic partner carrier relations contacts for issue resolution, product information, process information and overall management of the Voya relationship.
• Responsibilities include but are not limited to: ongoing process discussions, regular update calls/meetings, documenting agreed-upon terms & conditions, creating internal and external presentations regarding Voya Health Solutions products & services, managing action plans, and ensuring Voya is delivering on our commitments to our key partners. 
• Responsible for drafting and communicating strategic relationship updates to be presented to the field (Executive Regional Managers, Regional Directors, Sales Reps, and Client Representatives) and internal stakeholders (Sales Support, Implementation, Underwriting, Product, and Actuarial) to ensure consistent messaging and delivery on Voya’s agreed-upon partnership terms.
• Support in the successful completion of strategic partner Requests for Information (RFI) or other Business Development requests as a subject matter expert on agree-upon provisions, agreements etc.  Support single-case RFI’s and Questionnaires in regards to questions about Strategic Partnerships on an as-needed basis.
• Work with strategic distribution partner(s) as well as with Voya Legal to draft, negotiate and execute applicable agreements (Supplemental Compensation Agreement, Single-Case Agreement, Technology Agreement, Marketing Agreements, etc.
• Work closely with the Strategic Relationship Senior Leadership Team to continually move the relationships forward into a productive and profitable relationship for Voya. 

Knowledge & Experience:

• Bachelor’s degree  or equivalent experience
• 5+ years employee benefits /insurance industry experience
• Strong consultative skills; able to think broadly when problem solving and making decisions
• Strong leadership and execution skills, ability to mentor others
• Ability to handle multiple high-priority projects
• Proven ability to build and sustain relationships
• Insurance licensing suggested
• Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
• Presale expertise that can assist in the influence and sale of Voya’s value proposition
• Demonstrated success in critical thinking; able to analyze data and make effective recommendations
• Excellent communication, presentation, negotiation, persuasion, and conflict management skills
• Full understanding of underwriting and risk concepts
• Strong business and financial acumen
• Strong computer skills
• Ability to travel as needed

#LI-NV

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.