Polish Speaking Tech Support for Smart Home Devices, Athens, Greece

Join Patrique Mercier Recruitment JP as a Polish Customer Service Agent and embark on an exciting journey to Greece with a fully paid relocation package! In this role, you will be an essential part of our customer service team, providing exceptional assistance to Polish-speaking clients. Your responsibilities will include addressing inquiries, resolving issues, and ensuring a high standard of customer satisfaction. If you're passionate about delivering excellent service and wish to explore a vibrant new culture, this opportunity is perfect for you!

Responsibilities

• Provide outstanding customer service to Polish-speaking customers via phone, email, and chat.
• Efficiently handle customer inquiries and resolve issues to ensure satisfaction.
• Maintain a strong understanding of company products and services to support customers effectively.
• Document customer interactions accurately in the company's CRM system.
• Collaborate with team members to enhance service delivery and customer experience.
• Participate in training sessions to continually develop your skills and knowledge.
• Offer feedback and suggestions to improve processes and customer satisfaction.

Requirements

• Fluent in Polish and English, both written and spoken.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to thrive in a fast-paced, team-oriented environment.
• Prior experience in customer service is a plus but not mandatory.
• Proactive, adaptable, and positive mindset with strong interpersonal skills.
• Willingness to relocate to Greece and embrace a new culture.
• A genuine enthusiasm for assisting customers and helping them with their needs.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )