Lead, UX Researcher

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Position: Lead, UX Researcher

Reports to: Head of Design

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Remote

We are seeking a dynamic and innovative Lead UX Researcher for our Mass and Specialized Market projects and digital products. This pivotal role will report directly to the Head of Design and play a critical role in steering our digital product design strategy. The successful candidate will be instrumental in shaping the user experience of all our product offerings through a comprehensive understanding of our existing and future supporters, ensuring they align with our mission and brand values.

This role involves creating UX research and user testing programs that support the design and development of experiences from strategy to execution that are aligned with organizational objectives. While direct reports from other teams are not part of this role’s immediate structure, the Lead UX Researcher will serve as an advocate and support system for designers, developers, product managers and owners alike across various business units, facilitating knowledge sharing and contributing to design excellence.

Duties and responsibilities:

• Design Leadership and Strategy : Lead the implementation and operation of research programs for our internal and external portfolios of products, providing critical user insights that will inform and guide our product ideation and roadmaps. Navigate through ambiguity and adapt to changing scope as informed by the organization’s greater needs. Proactively prioritize research projects for continuous improvement and learning to optimize and maximize its impact on business objectives.
• UX Research Craft: Serve as a role model with care and devotion, from expertly crafting the perfect survey question to navigating the most difficult user interview. Employ best-practice methodologies and industry tools to collect, analyze, synthesize, and interpret complex data into rich, comprehensive, and meaningful insights. Develop a playbook and templates that can adapt and scale across business units to demonstrate impact. Contribute to and uphold research standards, processes, and principles. Manage and curate research repository to democratize user insights. Create and manage a testing lab and participant pool to support ongoing and ad hoc user testing to optimize, maximize, and evolve our product offerings.
• Community of Practice : Establish and run a UX Research Community of Practice within the organization, fostering an environment of learning, sharing, and collaboration across different team members to increase data-informed decision-making.
• Cross-functional Collaboration : Lead cross-functional teams through the process of ideating and developing strategies and product ideas based on user insights. Improve collaboration and knowledge-sharing to avoid research silos and redundancy.
• Communication: Present qualitative and quantitative data that are clear and actionable. Communicate effectively with stakeholders to ensure that insights are understood and how they can be applied to solve user needs and business objectives. Seek and promote transparency and feedback flow between team members.
• Advisory and Support : Act as a trusted advisor and source of support across business units. Encourage professional development and skill enhancement through regular feedback, workshops, and training sessions to empower cross-functional teams.
• Innovation and Trends : Collaborate with our Market-Creating Innovation team to discover emerging trends and insights. Advocate for adopting innovative research practices and tools that can enhance our digital offerings and user experiences.
• Performance Metrics : Recommend, define, and track key performance indicators for design projects. Use data and feedback to guide future design decisions and strategies.
  
  

Qualifications:

• Experience: Minimum 8 years of industry experience conducting and leading user experience research, planning and designing research studies, and other supporting activities.
• Leadership: Experience in building and leading a community of practice or similar collaborative support groups. Strong coaching skills and the ability to educate and demonstrate the value and impact of UX research to stakeholders. Experience as a champion to grow the UX research discipline for an organization at large in the areas of strategy, culture, process, and impact.
• Collaboration: Exceptional collaboration skills with the ability to work effectively across different teams and disciplines. Experience in working within a cross-functional team environment.
• Communication: Excellent communication and presentation skills, with the ability to synthesize and communicate data and actionable insights clearly to stakeholders at all levels.
• Technical Proficiency: Proficiency in conducting qualitative and quantitative research with best-practice methodologies, industry tools, and advanced statistical modeling.
• Education: A Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field.
  
  

Why consider us?

• World Vision Canada has consistently been awarded Canada’s and the GTA’s top employers. Other awards granted are for financial transparency, marketing, customer service and for the work we do in the field.
• We are Canada’s largest development, relief and advocacy non-profit.
• We embody an agile mindset here.
• You get competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account. We match pension contributions up to 6% and give up a top-up for pregnancy & parental leaves up to 25%.
• You get extra time off for restoration. We close for an additional day on long weekends, 6 times a year. You can get up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
• We offer a family-friendly, caring, and flexible work environment.
  
  

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Canada's Top 100 Employers GTA Top 100 Employers

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

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