Job Summary
As part of Sagen’s Sales leadership team, the Regional VP, Western Canada primary goal is to drive sustainable competitive advantage through the leadership and strategic direction of the western sales team. This role will leverage analytics, market intelligence and consistent business routines to develop and implement innovative ideas, concepts, and approaches to growing Sagen’s market share and promote corporate brand recognition and achieve sales goals.
Responsibilities
Sales Strategy Development: Collaborate with sales senior leadership team to develop and execute sales strategies aligned with company objectives, market trends, and customer needs.
Leadership and Team Development: Provide coaching, feedback and professional development opportunities to Account Managers to ensure ongoing development of their knowledge and skills to ensure account management excellence.
Performance Analysis: Create and monitor key performance indicators for Account Managers to evaluate customer satisfaction, sales performance, and identify areas for improvement.
Sales Methodology Framework: Instill the framework to drive a consistent and effective approach to uncovering, addressing, and solving customer related issues that will support the achievement of our strategic goals.
Senior Customer Relationships: Collaborate with the Business Development Leaders to ensure consistency between national and regional initiatives and develop and manage key senior lender contacts focused on improving the overall customer experience.
Marketing and Communications: Promote leadership and team presence during industry and Sagen regional events by managing the appropriate social media presence to promote the Sagen brand.
Voice of the Customer: Work closely with all departments to continually assess the market to identify current and/or future customer needs and requirements.
Cross-Functional Collaboration: Work closely with cross-functional teams, including Risk and Underwriting leadership to ensure teams are aligned around customer needs while balancing the current risk appetite.
Technology Integration: Ensure CRM systems are being utilized effectively, and analytics tools are being leveraged to provide customer value added solution and insights.
Regional Knowledge: Leveraging internal regional risk and operations partnerships as well as external relationships to understand western Canada’s economic, employment, regulatory and industry trends.
Qualifications
Knowledge and Experience:
- 7+ years of sales leadership experience in the mortgage lending industry.
- University degree.
- Demonstrated experience in, strategic sales management and coaching, with a proven track record of top line results.
- Extensive experience leading a sales team.
- Proven success in managing multiple assignments/priorities and deadlines, in a fast-paced, high-volume environment.
- In-depth understanding of financial services and proven success in developing and implementing successful sales strategies.
- Understanding and knowledge of CRM tools are an asset.
Competencies:
- Strong relationship skills with the proven ability to effectively influence customers, internal stakeholders, and leaders in the mortgage industry.
- Team player with the ability to challenge the status quo maintaining overall business strategies and realities.
- Ensures accountability for their own work and drives for results.
- Results oriented with a strong customer focused attitude.
- Demonstrated leadership – ability to implement strategies and motivate to achieve results.
- Strategic thinker with strong analytical skills.
- Ability to identify and adapt to a changing marketplace.
- Collaborative: strong team player coupled with strong communication and interpersonal skills.
- Resilient- continues to challenge the norm and find new ways to accomplish work.
At Sagen, we offer:
- Competitive salary
- Annual Performance Bonus Plan
- Medical, Dental, Prescription Drug, and EFAP Benefits
- Company funded Pension Plan
- Company matching RRSP, TFSA and/or Non-registered Savings Plan
- Competitive vacation policy
- Life Insurance and Accidental Death & Dismemberment
- Short Term and Long-Term Disability programs
- Reimbursement programs for special occasions, health and wellness, mortgage insurance and tuition
- Work from Anywhere Days
Sagen is committed to creating a diverse and inclusive workforce. We welcome, respect and value people from all backgrounds and abilities and create a sense of belonging that inspires our employees to be their authentic self.
We encourage applications from people with disabilities and will provide accommodations upon request throughout the selection and hiring process to meet individual needs.
