Internal Documentation Specialist

Title: Internal Documentation Specialist

Salary: Based on Experience + Vacation + Benefits    

Length: Full-time, permanent  

Location: Remote

Reporting Manager: Internal Documentation Manager

About Us:  

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

About You

You are a highly organized and driven professional with a passion for precision and clarity. With a proven track record in technical writing, you excel in translating complex technical information into clear, accessible documentation. You thrive in collaborative, fast-paced environments, working cross-functionally to ensure accuracy and continuous improvement. Detail-oriented and adaptable, you take ownership of your work, embodying accountability and a commitment to excellence, always keeping the customer at the center of everything you do.

Responsibilities

• Work with various Subject Matter Experts (SMEs) to develop comprehensive internal documentation (including flowcharts, SOPs, guidelines, and playbooks) outlining how to perform various functions across the organization.
• Collaborate closely with cross-functional teams to gather information and ensure accuracy in documentation. 
• Periodically audit departmental documentation to track outdated documentation.
• Check in with assigned SMEs, review their internal documentation requirements, and assist when needed.
• Track user analytics for internal documentation and assist SMEs with increasing adoption rates.
• Edit and review technical content for clarity, accuracy, and completeness, ensuring it meets the needs of various user personas. 
• Ensure documentation is easily readable by AI tools used by the organization.
• Maintain consistency and continuity of style by following task-specific style guides and through peer reviews.
• Use Jira to track open tasks and communicate with related SMEs.
• Support other departments by reviewing written deliverables as required.
• Provide extensive feedback and suggestions as to how the department can improve and continue to scale effectively.
• Complete ad-hoc tasks and administrative work as needed.  
  
  

Qualifications

• Bachelor’s degree in English, Communication, or related.
• Technical Communications writing certification is strongly preferred.
• 3 years of proven experience in technical writing and documentation in the software industry or similar, with a minimum of 2 years in an operations role.
• Proficiency in documentation tools (e.g., Jira, Confluence, etc.) and version control systems. 
• Excellent written and verbal communication skills, with the ability to translate complex technical information into easy-to-understand documentation. 
• Detail-oriented mindset with a focus on quality and continuous improvement. 
• Ability to manage multiple projects simultaneously and work effectively in a collaborative, fast-paced environment.
  
  

Please note that those who meet the qualifications for the position will be contacted directly.    

We appreciate you taking the time and look forward to reviewing your application.    

WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies.  WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.