Offer summary
Qualifications:
7+ years of relevant experience, Experience with ITSM tools like ServiceNOW, JIRA, ITIL knowledge/certification is a plus, Familiarity with Cloud technology (Azure and AWS) is a plus, Excellent organizational and leadership abilities.
Key responsabilities:
- Manage service interactions and customer relations
- Oversee service incidents and requests for assigned customers
- Coordinate communication during critical incidents
- Participate in transition management services
- Monitor service metrics and enhance customer satisfaction