Industry/Sector
Not ApplicableSpecialism
Functional & Industry TechnologiesManagement Level
Senior AssociateJob Description & Summary
A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients’ user experience.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Degree Required
Bachelor's degree
Minimum Years of Experience
4 years
Preferred Qualifications
Preferred Degree Required
Master's Degree
Preferred Certifications:
Integration certifications within SEW SCM / SmartCX, SEW SMW.
Preferred Fields of Study
Computer and Information Science, Computer Engineering, Management Information Systems
Preferred Knowledge/Skills
Demonstrates thorough abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in the following areas:
Interfacing within several areas like IVR, call center KPIs, payment services, billing, collections, etc.;
Conducting journey mapping, persona creation and workshop management tools;
Delivering methodologies like Kanban, Scrum, and Scaled Agile Framework (SAFe);
Participating in various phases of the project life cycle from inception to implementation including ability to groom backlog, finalize sprint work allocation and status reporting;
Conducting client-facing workshops to identify current state, gaps, and opportunities for improvement within customer engagement, front-office and back-office processes and technology;
Defining and documenting customer journey maps, personas, scenarios, process flows, functional prototypes, and user stories;
Collaborating with client and internal product owners and developers to translate customer requirements into functional specifications and user acceptance criteria;
Facilitating the testing and validation of customer experience solutions and providing feedback and recommendations;
Monitoring and measuring customer experience metrics and KPIs and report on the performance and impact of implemented solutions to leadership audiences;
Staying updated on the latest trends and best practices in utilities and customer experience technology and suggest innovative ideas and solutions;
Providing oversight during the development lifecycle, managing defect resolution, and providing technical input/recommendations during testing phases for customer experience solution implementations;
Collaborating with internal and client stakeholders to build technology roadmaps and prioritization of initiatives based on understanding of effort, costs, and outcomes;
Participating in client discussions and meetings while presenting to groups virtually and in person;
Preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues;
Creating an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
Answering questions and providing direction to less-experienced staff; and,
Providing timely meaningful written and verbal feedback skills.
Travel Requirements
Up to 60%Job Posting End Date
Learn more about how we work: https://pwc.to/how-we-workPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlinesThe salary range for this position is: $84,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
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