Onboarding / Implementation Specialist

Base.com is a leading e-commerce operating system trusted by 27,000+ companies worldwide. It centralises the management of orders, warehouses, and products, automating repetitive tasks like order updates, invoicing, and shipping. With over 1,000 integrations across marketplaces, store platforms, carriers, and business apps, Base.com streamlines operations. Its powerful tools for price automation, returns management, and B2B collaboration help businesses save time, enhance efficiency, and scale with ease.

About The Role

Base.com is growing, and we’re looking for a talented Ecommerce Implementation Specialist to become a key player in supporting customers when on-boarding onto Base.com. you’ll work with some of the top e-commerce brands and retailers in the UK, delivering impactful implementations that take their businesses to the next level.

Apply today and help us shape the future of e-commerce!

Experience

• 3+ years experience implementing Base.com or other similar SaaS e-commerce solutions
• Solid understanding of the UK e-commerce landscape, and experience working with e-commerce retailers and brands
• Strong communication and client relationship-building skills
• Ability to manage multiple projects simultaneously, meeting deadlines with ease
• Excellent problem-solving and analytical abilities
• Fluent in English (minimum B2 level)
  
  

Nice to Have

• Knowledge of HTML, CSS, and PHP
• Knowledge of ERP systems
• Experience configuring and managing online stores
  
  

Tasks

• Lead and manage end-to-end implementation projects for Base.com customers, ensuring smooth onboarding and system integration
• Analyse customer requirements, providing tailored recommendations and best practice solutions
• Deliver technical demos with customers while onboarding onto Base.com
• Craft detailed plans, timelines, and roadmaps for multiple projects
• Configure and customise Base.com systems to meet client needs
• Design and implement solutions that optimise clients' workflows
• Engage with clients to understand their business goals and align our solutions to enhance their operations
• Evaluate the success of each project by measuring outcomes against set goals
• Help customers integrate additional tools to enhance their Base.com system
• Troubleshoot and resolve any technical issues that arise during implementation, ensuring minimal disruption to the customer
• Attendance at key industry events and on-site customer implementations
  
  

Our offer

• own product - we decide how we want to develop
• joining an organisation in a phase of rapid growth
• a lot of independence
• remote work
• long-term cooperation
• Full Time / Salary + Bonus