Offer summary

Qualifications:

Fluent in Czech and English., Prior experience in customer service preferred., Problem-solving skills and self-motivated..

Key responsabilities:

Provide outstanding service to Czech-speaking clients.

Manage inquiries via phone, email, and chat.

Offer technical assistance and product information.

Document interactions for quality assurance.

Collaborate with team members for service improvements.

Job description

Are you a fluent Czech speaker with a passion for customer service? Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity to join a top electronics company in Athens, Greece, as a Czech Speaking Customer Service Representative! This role offers the chance to work in a dynamic environment for a leading brand while experiencing the rich culture and history of Athens.

As a Czech Speaking Customer Service Representative, you will be the primary contact for our Czech-speaking clients, assisting them with product inquiries, technical support, and ensuring a seamless experience. Your responsibilities will involve handling customer calls, emails, and chats, all focused on providing exceptional service and maintaining customer satisfaction. If you are dedicated to delivering high-quality support and looking for an adventure in Greece, we would love to have you on our team!

Responsibilities

Provide outstanding customer service to Czech-speaking clients of a leading electronics company.
Manage inquiries, support requests, and complaints through phone, email, and chat.
Offer technical assistance and product information to customers to enhance their experience.
Document customer interactions and maintain accurate records for quality assurance.
Collaborate with team members to drive improvements in customer service processes.
Engage in ongoing training to stay current with product offerings and service techniques.

Requirements

Fluent in Czech (both spoken and written) with excellent communication skills.
Proficient in English; knowledge of additional languages is a plus.
Prior experience in customer service or technical support is preferred.
Strong problem-solving skills and a self-motivated work ethic.
Able to thrive in a fast-paced, dynamic work environment.
A positive attitude and a genuine passion for helping customers.
Willingness to relocate to Athens, Greece, and immerse yourself in the local culture.

Benefits