Czech Speaking Customer Care for Mobile App Solutions - Athens, Greece

Patrique Mercier Recruitment PT is pleased to announce an exciting opportunity for a Czech Speaking Customer Care Representative for Mobile App Solutions in the beautiful city of Athens, Greece! This role is perfect for individuals who are enthusiastic about technology and dedicated to delivering outstanding customer service.

In this position, you will be responsible for assisting Czech-speaking customers with inquiries related to mobile app solutions, providing guidance, and effectively resolving any issues they may encounter. Your role will be vital in enhancing customer satisfaction and loyalty.

Responsibilities

• Provide exceptional customer support to Czech-speaking users via phone, email, and chat concerning mobile app solutions.
• Identify and troubleshoot customer issues, delivering effective solutions to enhance user satisfaction.
• Stay informed about app features and functionalities to provide accurate assistance.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to ensure swift resolution of inquiries.
• Engage in training sessions to gain comprehensive knowledge of mobile app technologies.

Requirements

• Fluency in Czech (both spoken and written) with strong communication skills.
• Proficient in English, both written and spoken.
• Previous experience in customer service, preferably in the mobile app or technology industry.
• Excellent problem-solving skills with a strong focus on customer satisfaction.
• A friendly and professional demeanor that fosters positive relationships with customers.
• Ability to work effectively in a fast-paced environment.
• Willingness to experience the culture and lifestyle of Greece.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )