Customer Success Manager (Costa Rica)

We are looking for a Customer Success Manager for our client who is a cutting-edge logistics-tech company transforming the air cargo industry with a revolutionary marketplace that enables freight forwarders to instantly book available cargo capacity with airlines.

We are seeking an innovative, agile, and technology-oriented Customer Success Manager with deep expertise in the US export market. The ideal candidate thrives in a dynamic, fast-paced start-up environment and possesses experience working directly with airlines. You will be responsible for coordinating and managing customer shipments, sourcing quotes, negotiating with suppliers, and booking freight to ensure an exceptional customer experience. Given the frequent software updates, this role requires someone who can work autonomously without relying on SOPs and who can easily adapt to evolving processes.

Essential Duties And Responsibilities

• Source quotes from airlines, negotiating to secure the best options
• Provide customers with quotes based on available freight opportunities
• Book shipments as requested by customers
• Communicate and obtain approvals for any additional charges on customer shipments
• Proactively update customers on the status of their shipments and address any issues that arise
• Assist with challenging requests and know when to escalate them
• Contribute to product development through your experiences and insights
  
  

Education and Work Experience:

• With a minimum of three (3) years of experience in Freight Management, specifically in the US export market.
• Proven experience working directly with airlines.
• Familiarity with SaaS solutions or the ability to quickly learn and adapt to new technologies.
• Excellent English written and verbal communication.
• Experience in a customer-facing role is a plus
• Proven ability to maintain high levels of customer service
• A go-getter attitude with the ability to come up with solutions to challenges