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Customer Success Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Germany

Offer summary

Qualifications:

5+ years in customer success roles, Experience in cybersecurity industry, Ability to communicate technical concepts, Proven relationship-building skills, Fluency in English and German.

Key responsabilities:

Be customer's primary contact for onboarding
Provide cybersecurity advisory and best practices
Ensure customer satisfaction and educate on features
Measure KPI achievements and report internally
Identify usage expansion opportunities

Cymulate

See more Cymulate offers

Job description

Make Your Mark

Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.

With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner and Glassdoor, our clients and employees have let us know what they love about us.

What you will do:

Serve as the primary point of contact for customers, guiding them through the onboarding process, success planning, and ongoing optimization of Cymulate solutions
Act as a trusted cybersecurity advisor, offering best practices, insights into emerging threats, and guidance on leveraging Cymulate's platform to enhance the customer’s security posture
Ensure customers remain satisfied with the services by proactively educating customers on functional capabilities, new product features, and possible upgrades that align with business needs and security goals
Measure customers’ achievement of these key performance indicators and report those both internally and externally
Assist in identifying opportunities for expanding Cymulate’s usage across the customer’s organization
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and feature requests

What you will have:

5+ years of experience in customer success, project management, and/or consultative roles with a proven track record of success, particularly in managing enterprise accounts in the cybersecurity industry
Experience in the cybersecurity field with the ability to understand and communicate technical concepts, solutions, and security outcomes to both technical and non-technical stakeholders
Direct experience as a cybersecurity consultant is an advantage
Proactive approach to problem solving with the ability to make independent decisions
Proven success in building and maintaining long-term relationships with enterprise clients, fostering trust, driving customer success, and exceeding retention and growth targets
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Ability to multi-task and thrive in a fast-paced environment
Fluency in English and German