Clinical Coordinator Assistant

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We are seeking a full-time, remote Clinical Coordinator Assistant. This position is responsible to perform various administrative and clerical duties including answering telephone calls, maintaining organized medical records, handling correspondence, obtaining patient appointment information, and ordering supplies.

Hours: Monday – Friday, 11a - 7:30p ET

Responsibilities:

• Work collaboratively with Clinical Coordinators (RN / LPN) to ensure compliance with file follow up per established policies and procedures, reporting any concerns as needed.
• Contact vendor agencies to obtain notes and home health compliance
• Provide excellent customer service to internal and external customers
• Follow-up with injured workers, family members, vendors, and providers/physicians for office visit dates, prescriptions, lab results, and record
• Collaborate effectively with all internal departments and external partners to ensure smooth workflow and participate in common teamwork to achieve departmental and organizational goals.
  
  
  

Qualifications:

• College credit in a comparable field (e.g., healthcare, office management, business).
• At least three (3) years of healthcare related experience (e.g., hospital, medical office, Occupational Health, or other comparable clinical discipline).
• Knowledgeable of injured worker’s rights and ability to ensure an atmosphere which to promote the privacy, dignity, and well-being of injured workers.
• Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills; Able to promptly address concerns with tact and provide appropriate follow up; proficient reading, writing, grammar, and mathematics skills; knowledgeable of medical terminology; Excellent organizational, prioritization, and multi-tasking skills; Excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software).
• Workers’ Compensation Case Management experience strongly preferred.
• Bilingual Spanish strongly preferred.
  
  
  

Paradigm Benefits:

• Health and wellness: We want our people to be and stay healthy so we offer a wide variety of HMO, PPO, and HDHP health insurance options with both Cigna and Kaiser Health.
• Financial incentives: Paradigm’s financial benefits also help prepare you for the future: competitive salaries, flexible spending, commuter accounts, paid life insurance, employer HSA, and 401k contributions.
• Vacation: We believe strongly that work-life balance is good for you and for our company. Our paid time off and floating-holiday programs give you the flexibility you need to live your life to the fullest.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.
  
  
  

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.