General Summary
Velocity is seeking to hire a detail-oriented Billing Coordinator that can coordinate with other departments to ensure all sales and orders are accurately billed, set customers up for billing, and issue invoices. The Billing Coordinator will actively participate in the monthly billing of customers. The coordinator will conduct any necessary research to resolve billing issues and ensure compliance with customer guidelines and agreements. The Billing Coordinator, reporting to the Billing Manager, is an hourly, full-time position that can be worked fully remote with occasional mandatory in-office days as needed.
Principal Duties and Responsibilities:
- Preparing, adjusting and issuing invoices, billing statements, and reports, ensuring processing of invoices in a timely manner
- Managing billing for various customer accounts by interacting with internal/external clients to resolve any issues and answer inquiries
- Following company guidelines and billing procedures as well as ensure tax and regulatory compliance
- Maintaining accurate records and making updates to our database as needed
- Resolving any errors, payment issues or discrepancies with customer billing, accounts, or billing reports, escalating as necessary to Billing Manager
- Ensure accuracy of work product, determine appropriate bill formats, meet ethical standards, prepare spreadsheets or supplemental billing documents, manage client billing requirements, understand fee arrangements, prepare bills for electronic processing, and troubleshoot issues.
- Responsible for high level of accuracy and completeness of bill preparation, ensure that bills are in agreement with customer billing arrangements and system records
- Responsible for providing the highest-level customer service on all billing related tasks
- Submit electronic invoices through vendors by customer request
- Provide guidance and support when working with internal and external customers to improve the efficiency and effectiveness of all billing operations.
- Identify, research and communicate billing trends, coding updates, insurance regulations, compliance issues, and other information relative to effective operations of the billing team.
- Assist in maintaining payer set-up within the billing systems. Monitor payer websites for changes and communicate information as needed.
- Prepare and present reports
Education, Skills & Qualifications:
- High school diploma
- 1+ years’ experience accounting and/or billing
- Proficient in Excel
Preferred requirements:
- Associate’s degree in accounting, finance, or related area
- Remote working experience
- NetSuite experience
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Parental Leave
- 401K – with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
