đ Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. Weâre passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. Youâll not only work with some of the worldâs most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and donât expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
đ About the Role
The Business Consultant (BC) will drive client adoption of the Quantum Metric platform, while ensuring that customers are receiving tangible value through our partnership. The BC engages regularly with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides ad-hoc analysis/insights to improve digital experiences. The BC's performance is based on account retention, customer utilization of the platform, and insights provided to customers.
đ§ ResponsibilitiesTeach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancementsDevelop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goalsProvide guidance on best practices for leveraging Quantum Metric to solve business problems execute on their digital strategy via daily client interactionsLead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiencesConduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locationsProactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiencesCreate presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholdersProactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoptionEstablish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insightsServe as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform featuresPartner with account team to secure renewals and support upsell opportunities through enablement and business valueđĄ RequirementsFluent in English and Spanish, with optional Italian language skills 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services.Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutionsHave client-facing experience and be comfortable in a training / subject matter expert (SME) capacityA solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantageExperience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe TargetSocially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technicalStrong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities Must be a self-starter, who thrives in fast-paced, ambiguous environmentsEmpathetic to client concerns and passionate about empowering customers to improve their digital experiencesExcellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals
đ Perks & Benefits
Group Health Plans (100% paid)
Life Assurance Employee Assistance Program
Stock Options
Employee Lead Referral Program
Internal Lead Referral Program
One-Time Home Office Enhancement Stipend
Monthly Business Expense Stipend
Parental Leave
Unlimited Paid Time Off, plus English Bank and Public Holidays off
Calm App access
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Sick Pay â 10 days full pay per year, anything above that statutory pay only
Automatic enrollment in QM Pension Plan with 4% match
MacBook and awesome swag delivered to your door
Hybrid workspace solutions available through Upflex
Encouraging and collaborative culture
đ About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organisations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organisations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and businessâ bottom line.
Today, Quantum Metric captures insights from 40 percent of the worldâs internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and youâre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidateâs sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.
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