FULLY REMOTE Long-Term Contract Customer Advocates

Job Description

Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career Success

TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.

Do you have a heart for Christian ministry? Are you great with people? Do you want the flexibility to work from home? This could be a great opportunity for you!

Christian Ministry Seeking Customer Service Advocates to join their team on a 5 month contract basis to start October 21st.

• Fully REMOTE!
• Training is 8:30 a.m – 5:30 p.m. EST for 9 weeks. Then, independent shifts will vary, starting December 30th, between the hours of 8:00 a.m. – 7:00 p.m.
• Pay is $18.50 during training, then $19.25 after the initial 9 weeks of training.
  
  

MINIMUM REQUIREMENTS):

• High school diploma or GED required
• Two (2) years customer service experience in a medical, dental, health plan, optical or related setting required
• Two (2) years high volume contact center experience preferred
• Strong customer service skillset (clearly shows tact, grace, and empathy)
• Contributes to the exercise and expression of organization’s Christian beliefs
• Does NOT need more than 2 days off within the training period
• Typing speed of 30 wpm or more
• Ability to connect equipment to ethernet cord (hard wired) for stable internet and work from a quiet uninterrupted area of their home. **CANNOT JUST HAVE WIFI**
  
  

Summary

Customer Service Advocates are a primary resource for organization’s program members and medical service providers who may have questions or concerns related to the membership guidelines, general provisions of the program, technical support, paying their monthly share amounts, and so much more. Customer Service Advocates are an incredibly important part of carrying out the mission and vision of the organization.

It is the organization’s goal to reflect an authentic Christian community and to bring glory to the name of Jesus Christ through all the efforts and actions of the ministry and its employees. Therefore, they expect all employees to endeavor to live in accordance with our Christian beliefs.

Essential Duties And Responsibilities

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshooting and resolving issues
• Working with a high sense of urgency with all medical service providers and program members
• Showing compassion and understanding to customers in need
• Meeting monthly service objectives as outlined by management