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Loan Servicing Support Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Proven experience in mortgage lending, Understanding of loan servicing workflows, Knowledge of regulatory standards, Experience with Encompass software, Dovenmuehle Mortgage Inc. experience preferred.

Key responsabilities:

Manage loan boarding process and ensure efficiency
Wire funds, manage disbursements and documents
Audit and reconcile daily subservicing reports
Conduct weekly operational calls with subservicers
Generate detailed reports for management audits

NightOwl Consulting Human Resources, Staffing & Recruiting Scaleup https://nightowl.consulting/

51 - 200 Employees

See more NightOwl Consulting offers

Job description

Application Deadline: 30 May 2025

Department: Loan Teams

Location: Branch Operations

Compensation: ₱30,000 - ₱60,000 / month

Description

The Loan Servicing Specialist will manage the subservicing process, wire funds, maintain documents, audit reports, and ensure regulatory compliance.

Key Responsibilities

Manage the loan boarding process to subservicers, ensuring accuracy and efficiency.
Wire escrow funds as required and manage fund disbursements.
Deliver and maintain servicing images and documents.
Manage, track, and resolve missing documents and conditions.
Audit and reconcile daily subservicing reports to verify accurate boarding data.
Conduct weekly operational calls with subservicers to ensure alignment and address issues.
Regularly audit daily and monthly subservicing reports.
Generate and provide detailed reports to management for early delinquency audits.
Monitor alerts on loan payoffs to manage timely responses.
Conduct comprehensive monthly, quarterly, and annual audits.
Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.

Skills, Knowledge, And Expertise