Offer summary
Qualifications:
Bachelor's degree in IT or related field, 8+ years of service desk management experience, Strong leadership skills, Excellent communication and negotiation abilities, Familiarity with ITIL framework.
Key responsabilities:
- Develop and execute global service desk strategy
- Lead and mentor diverse teams across locations
- Oversee incident management and service request fulfilment
- Collaborate with regional managers to maintain service standards
- Build relationships with external vendors and manage performance