Customer Success Manager DACH (m/f/d)

Your mission

The Customer Success Manager is a position that builds and maintains a close relationship with installers and distribution partners, overseeing the process of customer retention within a business. The Customer Success Manager is responsible for interacting with new, existing, and potential customers on a regular basis, focusing on building loyalty to ensure long-term client retention by presenting product and technical information, implementing customer service policies and procedures to enhance customer satisfaction.

Your main responsiblities

• Carry out relationship management with B2B customers, such as installers and distribution partners (meetings, trainings, brand awareness, exhibitions)
• Coordinate with the technical team to participate in the initial customer on-boarding kickoff meeting
• Establish and maintain customer relationships, service policies and practices
• Provide high-level technical and product support
• Analyze and streamline processes for continuous improvement in the customer experience with our software
• Identify new sales prospects and address the leads to the GW sales manager
• Organize training programs for existing & prospective leads
• Review customer complaints and concerns and seek to improve the customer experience
• Work cross-functionally with Marketing and Technical teams
• Close co-operation with the local GW sales manager by organizing and setting up meetings, weekly visit & calls with distributors, resellers & EPC’s in alignment with the sales manager.

Your Profile

• 3+ years’ experience in customer success preferably in an energy, construction, or technical field
• Exposure to solar, PV, inverter, energy storage, or utility industry is a plus
• Knowledge of best practices in customer service and retention
• Excellent communication skills
• Fluency both in English and in German, additional languages could be a plus
• A technical background such as bachelor’s or professional electrician degree in electrical engineering or similar.

What we offer

• Truly international, young team full of passion, commitment, and diverse working environment
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company
• Passionate work environment
• Have fun and do something meaningful & make a difference!!!

About GoodWe

GoodWe Europe is a passionate and future oriented team who are dedicated to supplying innovative PV inverter technology which enables greater access to clean energy. Today, tomorrow and beyond.

We are in an extremely exciting growth phase in depth to new markets and business areas, therefore GoodWe Europe is looking for professionals willing to be part of the team shaping GoodWe’s success.

GoodWe is a leading PV inverter and energy storage solutions manufacturer and listed as a public limited company on the Shanghai Stock Exchange. With deliveries counting more than two million inverters to date, GoodWe solar products are applied in residential, commercial, and utility scale PV systems across the globe, totaling a capacity of 35 GW. Based on 2021 shipments, GoodWe is a Global Top 3 storage inverter supplier (Wood Mackenzie, 2022).

With global reach and a strong local presence, GoodWe has more than 4,800 employees located in over 20 different countries. The headquarters, main manufacturing facilities and R&D departments are based in Suzhou, China. Our customer base in Europe, Middle East and Africa (EMEA) are served by GoodWe Europe GmbH, based in Munich, Germany.

By supplying innovative, high-quality PV inverter and storage technology to international markets, our global team is dedicated to effective market adoption of clean energy solutions. The solar industry is experiencing an extremely dynamic and positive development, and our company is expanding fast.

Join our team, get ready to be a part of an exciting journey and shape the future of GoodWe and the solar energy markets, we look forward to hearing from you!

By submitting your application, you declare that your application data will be saved at GoodWe Technology Co. ltd. and only for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time.