Field Service Technician II - Sheffield, UK

Who We Are

Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.

We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!

Job Description

We are currently expanding our operations throughout the UK and seeking a dedicated Field Technician to spearhead deployments for our customers in your area. This role will involve working nights and attending installations at various clients, where our product will be installed. As a crucial member of our team, you will assume accountability for the successful deployment, maintenance, and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.

Responsibilities

• Attend scheduled installations at various clients during night hours.
• Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
• Onboarding/scanning products into the system
• Onsite and offsite maintenance
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines to minimize risks during installations.
• Work collaboratively with team members to ensure timely completion of installations.
• Maintain a high level of attention to detail to ensure installations meet quality standards.
• Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
• Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during installations.
• Adhere to company policies and procedures at all times.
  
  

Requirements

• Field Technician Experience: Previous experience in a field technician role, preferably in installation, construction, or a related field.
• Technical Proficiency: Proficiency in using power tools and other installation equipment required for this type of role.
• Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
• Detail-Oriented: Excellent attention to detail to ensure installations meet quality standards and adhere to specifications.
• Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of installations.
• Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installations.
• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to installation sites as required.
• Ability to work nights and weekends
  
  

Why Focal Systems

Strong Mission and Values

We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

Exceptional Team

We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

Outstanding Partners

We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

Job Types: Full-time, Part-time

Pay: £17.00 per hour