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Technical Support Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor’s degree in related field, Previous experience in operations or customer support, Basic technical aptitude and troubleshooting skills, Experience with dashboards is a plus, Ability to work overnight shifts preferred.

Key responsabilities:

  • Monitor system alerts during assigned shifts
  • Follow troubleshooting protocols to resolve issues
  • Execute actions based on flowcharts and escalations
  • Maintain logs of alerts and resolutions
  • Provide weekend coverage as needed
DOXA Talent logo
DOXA Talent
51 - 200 Employees
About DOXA Talent
There are many business process outsourcing companies out there that cater to massive organizations – but that isn't us. We're here to give small- and medium-sized businesses access to the global teams that can help them scale. The beating heart of Doxa7 is a culture centered around its people. We believe that companies benefit most from finding experienced, motivated global talent; paying them a fair wage and investing in their growth; while leveraging our infrastructure as a service; to realize tremendous ROI.Here, we build partnerships. We believe that everyone can win. And when we do, we create a sustainable partnership where everyone is devoted to getting the right results.
See more DOXA Talent offers

Job description

Role Summary

Our client is looking for a Technical Support Specialist, internally known as Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem resolution.

WORK SCHEDULE: TBD – Pacific Daylight Time, follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

  • Monitor system alerts and notifications during assigned overnight shifts
  • Follow established troubleshooting protocols to address issues
  • Execute problem-solving actions based on provided flowcharts
  • Restart systems or escalate issues to senior staff as needed
  • Maintain detailed logs of alerts and actions taken
  • Ensure all issues are resolved within the allotted time or escalated appropriately
  • Provide weekend coverage as needed

Qualifications

  • A Bachelor’s degree in the related field
  • Previous experience in operations, dispatch, or customer support roles
  • Basic technical aptitude; prior experience with dashboards or similar systems is a plus
  • Experience working overnight shifts or in similar roles is an advantage but not required
  • Familiarity with troubleshooting systems and technology
  • Ability to follow detailed instructions and processes
  • Strong problem-solving skills with a focus on execution
  • Attention to detail and the ability to work independently
  • Excellent communication skills
  • Ability to manage multiple tasks and prioritize in a fast-paced environment

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

System MonitoringDigital DashboardsCustomer SupportLog MonitoringProblem ManagementShift Scheduling

Other Skills

  • Prioritization
  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Detail Oriented
  • Verbal Communication Skills
  • Technical Acumen
  • Time Management
Are you interested?

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