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Operations Support Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor’s degree in a related field, Previous experience in operations or support roles, Basic technical aptitude, Familiarity with troubleshooting systems, Ability to follow detailed instructions.

Key responsabilities:

  • Monitor system alerts during shifts
  • Address issues based on troubleshooting protocols
  • Maintain logs of alerts and actions
  • Provide weekend coverage as needed
  • Escalate issues to senior staff when necessary
DOXA Talent logo
DOXA Talent
51 - 200 Employees
About DOXA Talent
There are many business process outsourcing companies out there that cater to massive organizations – but that isn't us. We're here to give small- and medium-sized businesses access to the global teams that can help them scale. The beating heart of Doxa7 is a culture centered around its people. We believe that companies benefit most from finding experienced, motivated global talent; paying them a fair wage and investing in their growth; while leveraging our infrastructure as a service; to realize tremendous ROI.Here, we build partnerships. We believe that everyone can win. And when we do, we create a sustainable partnership where everyone is devoted to getting the right results.
See more DOXA Talent offers

Job description

Role Summary

Our client is looking for an Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem resolution.

WORK SCHEDULE: TBD – Pacific Daylight Time, follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

  • Monitor system alerts and notifications during assigned overnight shifts
  • Follow established troubleshooting protocols to address issues
  • Execute problem-solving actions based on provided flowcharts
  • Restart systems or escalate issues to senior staff as needed
  • Maintain detailed logs of alerts and actions taken
  • Ensure all issues are resolved within the allotted time or escalated appropriately
  • Provide weekend coverage as needed

Qualifications

  • A Bachelor’s degree in the related field
  • Previous experience in operations, dispatch, or customer support roles
  • Basic technical aptitude; prior experience with dashboards or similar systems is a plus
  • Experience working overnight shifts or in similar roles is an advantage but not required
  • Familiarity with troubleshooting systems and technology
  • Ability to follow detailed instructions and processes
  • Strong problem-solving skills with a focus on execution
  • Attention to detail and the ability to work independently
  • Excellent communication skills
  • Ability to manage multiple tasks and prioritize in a fast-paced environment

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

System MonitoringDispatchingExecutive Control LanguageDigital DashboardsCustomer SupportTask ManagementProblem ManagementOperations Research

Other Skills

  • Prioritization
  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Detail Oriented
  • Verbal Communication Skills
  • Technical Acumen
Are you interested?

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