Offer summary
Qualifications:
Completed vocational training or degree in IT, Experience in ISP and datacenter environment, Knowledge of routing, switching, MPLS, BGP, Proficient in German; good English skills, Strong problem-solving and judgment abilities.
Key responsabilities:
- Client support for network infrastructure
- 2nd- and 3rd-level support for operations teams
- Troubleshoot and resolve disruptions sustainably
- Plan and execute changes adhering to SLAs
- Manage problems according to ITIL standards