Implementation Consultant

Implementation Consultant - Master Data Management (MDM) - Remote

Join our journey in transforming data into insights

CluedIn is more than just a customer-focused organisation—we are partners in success. Dedicated to innovation and driven by excellence, we empower our clients to achieve their business goals through cutting-edge solutions. Our team continuously strives to deliver outstanding service, setting new standards for customer value in the industry. As part of CluedIn, you’ll join a forward-thinking team that is constantly innovating and pushing the boundaries of what’s possible.

Why choose to work in CluedIn?

• Lead The Change: Be at the forefront of the data revolution.
• Microsoft-Endorsed Expertise: as the Microsoft-recommended partner for Master Data Management (MDM), leverage cutting-edge solutions with our expertise.
• Never Stop Growing: Access continuous learning and development opportunities.
• Strength in Diversity, Power in Unity: Join a diverse team united by innovation.
• Work Your Way: Enjoy flexible hours and remote work arrangements.
• Recognition That Counts: A culture that values and recognises your contributions, offering competitive compensation and a comprehensive benefits package.

Implementation Consultant:

As an Implementation Consultant, you will play a key role in ensuring the successful deployment of CluedIn for our customers. You will be the technical lead throughout the entire customer journey, from installation to go-live, ensuring value is delivered efficiently and effectively.

Duties/Responsibilities:

• Task Management & Communication: Proactively communicate task status and updates on customer projects, ensuring stakeholders are informed throughout the process.
• Customer Engagement: Act as a daily touchpoint, working closely with the customer’s team. You will be responsible for guiding the technical implementation of CluedIn, ensuring the customer receives the best solution possible.
• Value Delivery & Use Case Identification: Understand the customer’s critical path to value with CluedIn and identify opportunities for additional use cases that can enhance their experience.
• Solution Design & Documentation: Collaborate with the customer to document the solution design and define both functional and technical requirements. Ensure the solution is aligned with best practices and the customer’s needs.
• Customisation & Configuration: Tailor CluedIn’s platform based on specific customer requirements and use cases, ensuring the solution fits seamlessly into their existing environment.
• Best Practice Guidance: Provide expert guidance on best practices for deploying, maintaining, and scaling CluedIn within the customer’s infrastructure.
• Product Feedback & Influence: Liaise with the product team to communicate customer feedback, influencing the product roadmap and ensuring continuous improvement of the platform.
• Continuous Learning & Upskilling: Take ownership of your professional development by staying up-to-date with the latest CluedIn product features and underlying technologies to provide the best possible service.

Tech stack:

• SQL
• Azure Data Factory
• Azure Dataverse
• Azure Service Bus
• Microsoft Power Apps
• One Lake
• Microsoft Preview
• Master Data Management Tools
• Integration Platforms

What are we looking for in an Implementation Consultant?

• Problem-Solving: Strong analytical and problem-solving skills with attention to detail. Used to understand customer requirements and use these to create and implement
• Communication: Excellent verbal and written communication skills, used to working and communicating with customers.
• Consultant: Ability to act as a consultant to customer and show the best practice to get the most out of CluedIn.
• Training: Ability to train customers and explain complex matters in simple terms.
• Team Player: Ability to work effectively in a collaborative team environment, able to delegate and stay on top of tasks.
• 3+ years of experience in a similar role, with a focus on implementing customer projects
• Good knowledge of SQL
• Strong hands-on experience with Azure Data Factory
• Have good knowledge of the Microsoft Azure Stack

Company benefits (or equivalent dependent on country):

• Stock Options: Eligibility for our stock option programme, allowing you to share in the company’s growth and success.
• Support for Cost of Living: Receive quarterly support to help with the cost of living.
• Home Office Comfort: Benefit from a £500 (or equivalent) budget for setting up your home office.
• Health and Well-Being: Comprehensive private healthcare package, including a healthcare cash plan, life insurance, and access to our Employee Assistance Programme.
• Time Off: Enjoy 25 days of annual leave plus standard public holidays.
• Investing in Your Growth: We provide 5 paid training days annually, allowing you dedicated time away from work to focus on your professional development.
• Flexible Work Environment: Embrace a flexible working environment with a remote-first policy.
• Work From Anywhere: Flexibility to work from various locations, including abroad, for up to 120 days per year as part of our employee well-being strategy.
• Team Adventures: Participate in exciting global team-building experiences.

Equal opportunities statement:

CluedIn is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic. We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.