Fintech Partnership Manager II

ABOUT US

Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

WHAT YOU'LL DO

As a Fintech Partnership Manager II, you will proficiently oversee and grow the bank's fintech partnerships, and assist in launching new partners and existing partner's new products and features. You will assist in ongoing relationship management activities and act as the main liaison between the bank and its partners, making sure their goals, needs, and plans align with the bank's services and objectives.

HOW YOU'LL DO IT

• Forges and nurtures strong relationships with Fintech Partners, serving as the primary advocate and liaison for our programs.
• Coordinates with internal teams and stakeholders to implement new products or initiatives, ensuring alignment with organizational goals.
• Proactively identify inefficiencies and prevent duplicate requests from internal teams.
• Proactively manages program changes and performance optimization to deliver a world-class partner experience.
• Must be proficient at the use of various tools (Microsoft Suite, project management tools, etc.) to track data and organize requests, conduct reviews, and manage escalations and issues.
• Is proficient at influencing decision-making processes that drives partner initiatives across the organization.
• Proficiently Documents processes and leads the onboarding of new fintech partners and products, ensuring a smooth integration.
• Lead and document meetings and build cross-functional relationships with both internal and external organizations.
• Develop comprehensive launch checklists in collaboration with all relevant stakeholders, ensuring thorough preparation and execution of program launches.
• Manages partner issues and escalations, and issue resolution to maintain program integrity and partner satisfaction. Be able to identify when leadership involvement is needed.

WHAT YOU'LL BRING 

• Strong leadership skills with the ability to collaborate with cross-functional teams and influence decision-making.
• Excellent communication and organizational skills, with a track record of managing complex projects and programs.
• Ability to problem-solve and adapt in a fast-paced, dynamic environment.
• Ability to navigate ambiguity and adapt to changing demands and competing priorities with attention to detail and follow-through on all tasks.
• Ability to prioritize, meet deadlines and exercise good judgement and discretion, taking appropriate initiative within the scope of the position. 
• Ability to identify, analyze, and address a wide variety of issues and problems in a mature and highly professional manner in a high-intensity environment. 

EDUCATION/EXPERIENCE

• Bachelors degree in Finance, IT or Business Development or equivalent work experience.
• 3 plus years proven experience in Relationship and Program Management, preferably in BaaS, fintech and/or banking. 
• Experience working on cross-functional and/or cross-team projects preferred.
• Experience with Microsoft Office Suite and program management software and tools to facilitate efficient program planning, tracking, and reporting.  

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee must:

• Can sit for extended periods of time.
• Can stand for extended periods of time.
• Can perform repetitive finger, hand, and arm movement.
• Can use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. 
• Able to view and read computer screens for extended periods.
• Can occasionally stoop, kneel, crouch, or crawl.
• Can occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.