Support Services Specialist

Job Description: 

You:
Nothing makes you feel better than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful. 

Responsibilities:

·         Passionately supporting ClubOS’s commitment to creating an outstanding experience for each of our customers

·         Handling calls and email requests from customers, answering questions, working to resolve software and billing issues, ensuring our customers have the support they need to be successful

·         Ad-hoc system and process training for customers

·         Mastering the ClubOS and ASF solutions in order to provide customers with guidance on how to best use our products

·         Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible

·         Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

·          

Experience and Skills:

·         High School Diploma or equivalent

·         2 years or more of experience in a customer-facing role, preferably in a SaaS environment

·         Technical software support experience

·         Must be friendly, professional, and committed to creating long-term relationships with our customers

·         Strong writing and phone skills.

·         Critical thinker and a willingness to problem-solve

·         A team player who performs well independently

·         Ability to multitask, take direction and execute with precision

·         Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Compensation: The target hourly rate for this role is $18-22 per hour for Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

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Business Unit: 

Scheduled Weekly Hours:

Number of Openings Available: 

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.