Customer Service Representative

It's fun to work in a company where people truly believe in what they are doing!

We are currently looking for several Customer Service Representative to join our team in our award-winning business based onsite in Auchincruive, Ayr.

Competitive salary

Benefits linked holidays

Contributory pension scheme

Life insurance

Share purchase scheme

Subsidised private medical cover

Cycle2Work scheme

Employee assistance programme

At Neogen, we partner with our customers to protect and enhance the world’s level of food and animal safety. By offering a diverse suite of solutions for the food, beverage, animal protein and agriculture industries, we empower our customers to safeguard their brands and create better products. We also have the privilege to partner with companies in the companion and performance animal industries, as well as the fields of life sciences and toxicology.

Our team here supports the Indian, European, Middle Eastern and African (iEMEA) territories for Neogen Corporation, a top performing NASDAQ listed business employing over 2,000 people worldwide.

What you’ll be doing:

• Responding to e-mail and telephone queries in a timely manner.
• Liaising with other internal departments to ensure seamless process for onboarding new customers, shipping samples, meeting agreed turnaround time, delivery of results and invoicing.
• Handling customer complaints in a timely manner.
• Responding to customer and sales rep enquiries regarding order and stock status updates in a timely manner, including prompt issuing of certificates of analysis, technical documents and shipping documentation and product back-order status updates.
• Liaising with other internal departments including logistics and admin to ensure timely order flow management.
• Working with internal sales and invoicing systems.
• Assisting with customer complaints.
• Have knowledge of, and when necessary participate in order taking and processing.
• Keeping up to date with new product launches and updates provided by marketing departments.

About you:

• Experienced in providing excellent customer support in a busy and dynamic environment.
• Confident in the use of Microsoft Office systems.
• Having an understanding of food safety would be beneficial.
• Experience of Sage and Salesforce would be beneficial.
• Efficient at organizing daily workload.
• Additional languages would be a benefit

A Mission That Matters

Neogen is dedicated to the advancement of human and animal wellbeing through science and technology so we can fuel a brighter future for global food security.

Our culture is comprised of our Purpose and Promise, our Principles and our Values – which guide our everyday decision making. Dreaming big while Inspiring and Innovating, doing the right thing while Acting with Integrity, being solution driven while Delivering On Our Promises, celebrating the talent each person brings while Fostering Optimism and valuing diversity while Cultivating Belonging. It’s our actions aligning with these values that provide a consistent, happy and healthy work environment for our employees.

This is an excellent opportunity to be part of a growing organisation. If this role has caught your attention and you feel it might be good fit for you then please don't hesitate to apply.

#LIRemote

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.