Offer summary
Qualifications:
Bachelor's degree in Business or related field, 2-3 years supervisory/leadership experience, 3-5 years account/program management experience, Proficient in Microsoft Office Suite.Key responsabilities:
- Manage day-to-day Customer Success operations
- Oversee staffing, training, and development of team
- Ensure customer satisfaction and retention
- Develop budgets and operational improvement plans
- Analyze customer trends for service enhancement