Junior Tmall Trading Manager

Job Title: Junior China Trading Manager

Location: Remote/Hybrid available

Reporting To: Head of Tmall Trading and Marketing

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

●        Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller

●        Jewellery Brand of the Year 2023, Retail Jeweller

●        Queen's Award for Enterprise: Sustainable Development 2022

●        Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

This role is an exciting opportunity for a data-oriented, self-driven, Mandarin-speaking Tmall Ecom manager to join our fast paced, energetic business, to help us continue with our ambitious development and growth plans in China, and with our mission to accelerate sustainable change across the jewellery industry.

You will report directly to the Head of Tmall Trading & Marketing, working closely with our Tmall Partner to drive Tmall and RED store Ecommerce growth in China. You will oversee day to day Ecommerce trading activity, maximise data insight and implementing trading plans to drive Ecom growth.

What you’ll do

Tmall/Red Ecommerce Management :

●        Oversees day to day Tmall flagships store and RED store management, this includes TP management, regular sales review, product ranging, promotion planning, live streaming, CRM, and managing content on the site ,etc.

●        Monitor and optimise China online traffic, conversion, revenue and spend. Maximise eCommerce performance through effective day-to-day management of data and implementing trading initiatives.

●        Align with the marketing team/agencies to leverage brand marketing initiatives that lift Tmall traffic and sales.

●        Working with TP and global teams to deliver best-in-class customer experience on Tmall, ensure brand consistency across every single customer touch point. 

●        Responsible for Ecommerce reporting and product analysis. Maximise Tmall database to help build a sustainable growth model for China (CAC/LTV/COS% ,etc)

Inventory Management:

●        Oversee monthly forecasts & fulfilment for stock replenishment. Ensure inventory level is aligned with product performance and commercial targets.

●        Lead quarterly NPD buys and new product launches. 

●        Oversees external agencies to support UK to CN product importation, including documentation, custom clearance, product labelling, and local product test/compliance ,etc.

●        Support with ordering packaging, localised GWP, and quarterly/yearly stocktakes

What you’ll bring

●        Native speakers of Chinese and fluent in English (written and spoken), strong (native level) understanding of Chinese culture.

●        Experience in managing a Tmall store, knowledgeable of the latest Ecommerce trends in China. Previous experience in luxury and fashion is highly preferred. 

●        Strong analytical skill set, knowledgeable on how to measure an e-commerce business, ability to synthesise actionable insights.

●        Excellent communication and interpersonal skills. An ability to build relationships with internal stakeholders and external partners. 

●        The ability to work both operationally and strategically with a clear focus on the brand and results.

●        Team player with a collaborative attitude, and strong willingness to learn.

●        A passion for getting things done, always willing to offer support and help to others.

●        Adept at managing multiple priorities and with meticulous attention to detail.

●        A genuine interest in jewellery and fashion. An ambition to grow Monica Vinader to become a market-leading brand in China.

●        The ability to work in an ambiguous environment, where the answer is not always obvious, and the right questions need to be asked.

To be successful at Monica Vinader...

●        You are a doer

●        You’re a team player

●        You’re humble

●        You are honest, straightforward and transparent

●        You are a good teacher/mentor (approachable and accessible)

●        You want to get your hands dirty

●        You solve problems

●        You are resilient

●        You are flexible

●        You are entrepreneurial, smart, and passionate

●        If you don't know something, you say so. Then go figure it out quickly

●        You love working in a creative environment

●        You have a sense of humour

●        You are an insatiable learner

Travel Requirements

Travel to our Norfolk / London office may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.