Offer summary
Qualifications:
Solid understanding of computer systems, Ability to work in rotating shift 24/7, Experience in service desk or operations, Clear verbal and written communication skills, Problem-solving skills under pressure.Key responsabilities:
- Provide customer support and network assurance.
- Manage communication for incidents and requests.
- Implement correct escalation procedures.
- Document improvement opportunities and lead improvements.
- Achieve Key Performance Targets and SLAs.