Description
The Opportunity
The Account Coordinator role is the primary contact for our transactional clients post sale. This critical role is responsible for developing long term client relationships and providing end to end account management including - ensuring user adoption, providing responsive product support, proactively aligning products with client needs, driving usage across the client portfolio of products, securing high client satisfaction/retention through renewals and timely, accurate fulfillment of client purchased products.
This role is ideal for candidates who enjoy consultative selling, are achievement-orientated and believe in performance rewards for exceeding monthly sales goals through strong collaboration with clients and internal stakeholders. The ideal candidate is success-driven, fast-paced, works well in a diverse team and enjoys a dynamic and ever-changing environment.
Key Responsibilities
- Retain and grow sales and usage with existing clients to exceed all team usage and sales goals within assigned accounts/territory
- Develop strong, long-lasting relationships with existing clients, to foster trust and understanding of customer’s needs
- Ensure adoption and usage of the full value of client’s products by delivering a consultative,
solution-oriented account management approach - Proactive client communication including upcoming events, updated product features/functionality, monthly reporting and quarterly business reviews
- Timely, accurate fulfillment of purchased products/services
- Accurately forecast and report monthly, quarterly and annual sales, usage, activities and pipeline to management on a timely basis
- Plan/execute Partnership Performance Reviews for larger transactional customers
- Primary point of contact for transactional client support and issue resolution
- Manage renewals on non-strategic transactional accounts
- Coordinate/collaborate with Account Representative on renewals on larger strategic transactional accounts
- Utilize Salesforce to accurately document and monitor all activities
- Drives regular client contact initiatives from within the team
- Familiar with the healthcare market trends as well as healthcare industry as a whole
Job Qualifications
Required Knowledge, Skills and Attributes
- Demonstrated success in uncovering sales growth opportunities within existing clients.
- Desire and skilled ability to develop and maintain strong, long-lasting relationships with high
level executives and decision makers over long periods of time. - Advanced ability to communicate and negotiate professionally and effectively, in-person, over
the phone and in writing. - Experience presenting to individuals, groups and executives in-person and over the
phone/email/Internet. - Ability to work independently, as well as collaborate within a team.
- People-oriented, solution-oriented, goal/results-oriented.
- Ability to prioritize and manage multiple responsibilities.
- Proficiency in using the Internet, MS Outlook/Word/Excel/PowerPoint and CRMs(Salesforce)
- Ability to travel to clients and/or tradeshow as required (25%).
Required Education and/or Experience
- Bachelor’s degree in business, marketing, or related field or equivalent experience required.
- 2+ years of current sales and/or account management experience or equivalent where a
significant portion of compensation is tied to sales/ quota attainment, preferably in the
healthcare and/or recruitment/advertising markets. - Recent experience with contract execution with executive level decision makers.
About Everyday Health Group
Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group’s world-class brands.
Our Culture and Values
We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us no matter our individual role or background. We encourage open mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction.
Life at Everyday Health
At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.
Everyday Health offers competitive salaries in addition to robust health and wellness benefits including medical, dental, vision, life and disability benefits, Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic, flexible work environment where you can see the direct impact of your performance, then Everyday Health is the place for you. Everyday Health Group has employees located in 40+ states as well as offices in NYC, Asheville, Boston, London, England and Mumbai, India.
Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
Note: The salary compensation for this role is $45,000 to $50,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
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